Reporting to the Associate Director of Admissions Operations, the Assistant Director of Admissions Operations provides leadership, oversight, and operational accountability for admissions processing and services at Lamar University. This position serves as an operational auditor of the admissions process, ensuring workflows are accurate, efficient, compliant, and aligned with institutional goals.
The Assistant Director is responsible for monitoring the effectiveness of daily operations, identifying trends, assessing risks, conducting audits, and recommending process improvements that enhance service, efficiency, and data integrity. This role requires a leader who is committed to learning all aspects of admissions operations, understanding the work of the staff they supervise, and fostering a culture of continuous improvement and accountability.
The Assistant Director provides leadership and support to admissions staff, utilizes data to inform decision-making, develops reporting mechanisms to evaluate performance and outcomes, and collaborates with stakeholders to ensure admissions operations remain adaptable and effective.
Key Competencies:
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Leadership & Staff Development: Provides direct and indirect supervision to a staff of approximately 20 full-time employees.
- Demonstrates a commitment to understanding and learning the responsibilities and workflows of all functional areas within Admissions Operations.
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Promotes a culture of accountability, collaboration, customer service, and continuous improvement.
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Operational Oversight & Auditing: Serves as an operational auditor for Admissions Operations by regularly reviewing processes, workflows, decisions, and outcomes to ensure accuracy, consistency, and compliance.
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Conducts routine and targeted audits of admissions records, processing procedures, system configurations, and staff practices.
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Process Improvement & Strategic Planning: Evaluates existing workflows and recommends operational efficiencies that improve service, accuracy, and productivity.
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Leads implementation of process improvements within Slate, Banner, and related systems.
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Collaborates with leadership to identify long-term operational goals and develop strategies to support departmental success.
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Supports change management initiatives and assists with implementation of new technologies, procedures, and best practices.
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Reporting & Data Analysis: Develops, maintains, and analyzes operational reports and dashboards to monitor departmental performance.
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Utilizes data to identify trends, measure effectiveness, and support informed decision-making.
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Monitors and manages the collection, integrity, and reporting of admissions data.
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Admissions Operations & Compliance: Oversees the accuracy and efficiency of admissions processes within Slate, Banner, and related systems.
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Provides resolution to complex admissions situations and operational challenges.
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Protects the confidentiality and integrity of student records and institutional data.
Physical Requirements: With or without accommodation:
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Works in an office environment for 6 to 8 hours.
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Work is normally performed in a typical interior work environment that does not subject the employee to any unpleasant elements.
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Occasional lifting, pushing, climbing, and pulling may be required.
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Work environment involves minimal exposure to physical risks.
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Regularly use headphones and earpiece.
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Occasionally lift 10-15 pounds.
Job Conditions:
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Ability to travel and work a varied schedule with flexible hours including some weekends and evenings.
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Enrollment in and successful completion of MGMT 3311 Leadership Essentials within the first six months of employment.
Special Note: We are unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.
Who We Are:
Home to more than 18,000 students, Lamar University is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 120-degree options and a community that cares, Lamar students are always proud to be Cardinals. Lamar University strives to educate leaders, demonstrate excellence in student learning and career readiness, and pursue research with relevance.
Lamar University is committed to fostering an environment of teamwork where all students, faculty, and staff can learn, work, and become a part of our community.
Benefits:
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Health, dental & vision insurance?
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Life insurance
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State of Texas Retirement plans
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Tuition covered at 100% for employees, spouses and/or eligible dependents.
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Paid time off – vacation, sick, and holidays.?
To see more information about the available benefits, please visit: Benefits - Lamar University
