Related Titles: Server; Waiter or Waitress; Food and Beverage Server
Reports to: Dining Room Captain; Dining Room Manager or Supervisor; Outlet Manager
Supervises: No supervisory duties included in this position
Job Summary (Essential Functions)
Provide food and beverage service to club members and guests.
Job Tasks/Duties
- Sets up side station and performs assigned side (prep) work.
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Provides immediate attention to all members and guests upon seating.
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Makes sure that children are in the appropriate type of seat and are safe and secure.
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Distributes food and wine menus; answers questions.
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Fills glasses with ice water and suggests menu items.
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Ensure that the correct account numbers and names are given for billing.
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Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
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Places orders with kitchen; informs cooks about any special cooking instructions.
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Assembles food on tray; procures items from each station as necessary.
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Serves meals; places dishes by courses in front of each person.
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Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
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Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.
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Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
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Verifies accuracy of prices, state and federal taxes on all checks.
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Presents the bill.
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Handles all member charges and credit card charges as prescribed by standard operating procedures.
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Keeps dining room and bus station areas clean.
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Clears, cleans and resets tables that have been vacated.
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Advises supervisor of any complaints as soon as they occur.
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Performs clean-up and closing duties as assigned by manager.
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Attends pre-meal meetings as requested by the Dining Room Captain; Dining Room Supervisor; Dining Room Manager; or Outlet Manager.
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Thanks members and guests; invites them to return.
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Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
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Performs other appropriate duties assigned by Dining Room Manager or Outlet Manager.
Education and/or Experience
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Grade 12 education.
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Two years of comparable wait service experience preferred.
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The ability to read, write and execute basic math skills.
Job Knowledge, Core Competencies and Expectations
