Job Overview
We are seeking an energetic and detail-oriented Convention Services Manager to lead the planning, coordination, and execution of exceptional events and conferences. In this pivotal role, you will serve as the primary point of contact for clients, ensuring their visions are brought to life seamlessly while maximizing revenue opportunities. Your expertise in hospitality, event management, and customer service will drive memorable experiences that uphold our reputation for excellence. This is an exciting opportunity for a dynamic professional passionate about delivering outstanding event experiences in a fast-paced, hospitality-focused environment.
Responsibilities
- Collaborate with clients to understand their event needs, objectives, and budgets, providing expert guidance on venue capabilities and services.
- Negotiate contracts with clients, vendors, and suppliers to secure favorable terms while maintaining high service standards.
- Coordinate all aspects of event planning, including catering arrangements, banquet setups, audiovisual requirements, and décor specifications.
- Oversee event marketing efforts to promote upcoming conferences and meetings, increasing attendance and engagement.
- Upsell additional services such as premium catering packages, special décor options, or enhanced technology solutions to maximize revenue.
- Manage event timelines meticulously to ensure all logistics are executed flawlessly from setup through breakdown.
- Maintain strong communication with clients, staff, vendors, and hotel departments to ensure smooth operations and guest satisfaction.
- Monitor budgets closely, track expenses accurately, and optimize resource allocation for each event.
- Lead efforts in guest services by addressing attendee inquiries promptly and resolving any issues efficiently.
- Implement organizational systems for documentation of contracts, catering orders, room blocks, and other critical details.
Qualifications
- Proven experience in events management within hospitality settings such as hotels or conference centers; banquet experience is highly valued.
- Strong negotiation skills with a track record of securing favorable contracts and vendor agreements.
- Excellent marketing acumen with knowledge of event promotion strategies and upselling techniques.
- Demonstrated ability to plan and execute large-scale events with attention to detail and excellent time management skills.
- Exceptional customer service orientation with outstanding communication skills—both verbal and written.
- Skilled in budgeting, cost control, and financial reporting related to events.
- Familiarity with hotel operations, catering services, restaurant experience or fundraising is advantageous.
- Ability to manage multiple projects simultaneously while maintaining high standards of quality and professionalism.
- Knowledge of contracts management, event marketing tools, and organizational software is preferred. Join us as a Convention Services Manager where your enthusiasm for creating memorable events will shine! Bring your expertise in hospitality and event planning to deliver extraordinary experiences that leave lasting impressions on our guests while driving business success through strategic upselling and exceptional service delivery.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
