Responsibilities
. Daily Operations and Administration
o Control daily operations of the service department by maintaining an orderly flow of paperwork, including work orders, time sheets, service parts requisitions, service dispatch records, and warranty records.
o Evaluate and forecast future manpower needs, planning hiring and training processes to meet objectives.
o Control and evaluate service department income and operating costs through budgeting, planning, and profit and loss statement evaluation.
o Evaluate month-end service reports for accuracy, trends, and measurements.
. Training and Development
o Assess the training needs of the department and plan for the regular training of all service associates.
o Regularly evaluate job performance of all department associates by assessing their achievement of established goals and objectives.
o Responsible for assessing the abilities of potential associates and selecting individuals most capable of performing the duties of the job within the service function.
. Customer and Vendor Relations
o Work with associates and customers to resolve disputes and identify opportunities.
o Promote the service department with current and potential customers through active marketing of service programs, including scheduled and comprehensive fixed-price maintenance contracts, increased service parts sales, truck and component rebuilding, service specials, and promotions.
o Maintain liaison and best relations with equipment vendors to enlist their aid and support when needed.
o Monitor performance standards of new equipment and provide feedback to manufacturers.
. Communication and Coordination
o Maintain open communications among management, associates, other departments, and Raymond.
o Promote a professional image of the dealership and foster a strong team environment.
. Perform any other duties as assigned or required to support the company's service operations.
