About the Role
As a Field Service Specialist, you will serve as a technical authority for advanced combustion and burner management systems, ensuring optimal performance and safety for our industrial partners. You will act as a bridge between technical execution and business development, driving customer satisfaction through expert onsite support, system optimization, and collaborative problem-solving.
Responsibilities-
Execute high-precision installations, maintenance, and combustion analysis to ensure equipment reliability and safety standards.
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Provide expert technical troubleshooting and support to clients, facilitating seamless operations and resolving complex field issues.
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Collaborate with sales and business development teams to identify growth opportunities, provide technical documentation, and assist in the quoting process.
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Manage service project lifecycles, including accurate billing, timely work order closure, and inventory oversight.
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Train installation partners and end-users on system operation, troubleshooting, and best practices to ensure brand consistency.
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Conduct field evaluations and quality audits to maintain superior service standards across all customer sites.
Qualifications-
Proven experience in field installation, mechanical, and electrical systems.
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Technical degree, trade diploma, or equivalent professional experience.
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Ability to travel extensively, including cross-border assignments.
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Strong aptitude for complex troubleshooting and analytical problem-solving.
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Valid driver's license and ability to pass required background and drug screenings.
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Prior experience in combustion analysis or burner management systems.
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Demonstrated success in a customer-facing technical support role.
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Experience coordinating with cross-functional teams to meet project deadlines.
