Customer Account Representative
Double H is seeking a Customer Account Representative to support our customers in a fast-paced manufacturing environment. This role serves as the primary point of contact for assigned customer accounts and plays a key role in order processing and customer communication.
Key Responsibilities
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Serve as the main contact for customer inquiries related to pricing, availability, orders, shipping, and invoicing
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Enter and update orders accurately in the ERP system
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Coordinate with internal teams to ensure timely and accurate fulfillment
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Provide inventory reports, manage special labeling, item changes, and sample requests
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Schedule pickup appointments and verify order completeness prior to shipment
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Generate daily invoices and assist with accounts receivable by reviewing past-due accounts
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Track short or late orders for on-time delivery metrics
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Handle customer complaints, returns, replacements, and credit memos
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Maintain detailed customer account notes
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Answer and route incoming phone calls
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Perform other duties as assigned
Qualifications
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Strong written and verbal communication skills
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High attention to detail with accurate data entry skills
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Proficiency in Microsoft Office; ERP system experience preferred
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Strong organizational and time-management skills
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Ability to work independently and as part of a team
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High School Diploma or GED required; college coursework preferred
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Preferred: 1–2 years of customer account experience in a manufacturing environment
Monday – Friday: 8:30am – 5:00pm
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