About the Role
First Source Federal Credit Union is looking for a friendly, dependable, and service-minded Part-Time Member Service Representative (Teller) to join our branch team. This position is a great fit for someone who enjoys helping people, building relationships, and being part of a team that takes pride in providing excellent member service.
As a Member Service Representative, you will assist members with everyday financial transactions, answer basic account questions, and help create a positive, welcoming experience each time they visit the branch.
Branch hours are Monday-Wednesday 9am-4pm, Thursday and Friday 9am-5pm, and Saturday 9am-12pm. You can expect to work 25-29 hours per week including every Saturday.
Essential Job Functions
- Processes member transactions, including all types of deposits, withdrawals, loan payments and cash advances; verifies cash, endorsements, and documentation.
- Balances transactions daily, completes proving reports, and maintains accuracy in cash drawer reconciliation.
- Provides high-quality member service by responding to inquiries, researching and resolving issues, and maintaining a courteous, professional presence.
- Identifies and reports suspected fraudulent or irregular activity in accordance with credit union policies.
- Build and strengthen member relationships by engaging in meaningful conversations, asking insightful questions, recommending appropriate solutions to deepen relationships, and referring potential business to Financial Service Representatives.
- Educates members on available self-service resources and promote adoption of all digital banking offerings.
- Support branch operations and audits, which may include reconciling ITMs, cash machines, negotiables, Safe Deposit Box access and occasional Front Desk coverage.
- Maintains general working knowledge of products and services offered by the credit union and responds to member inquiries in an informed, courteous, and service-driven manner.
- Adheres to the credit union’s Universal Behavior Policy.
- Attends and participates in job-related training, credit union events, and designated community events.
- Required to attend or participate in necessary compliance training.
- Travels as required.
- Performs other duties as assigned.
Job Type: Part-time
Pay: $17.00 - $23.25 per hour
Benefits:
- 401(k) matching
- Bereavement leave
- Dental insurance
- Employee assistance program
- Health insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Profit sharing
- Vision insurance
- Volunteer time off
Work Location: In person
