About HTS Systems
HTS Systems is a licensed California low-voltage and electronic systems integrator (C-10 / ACO) based in Van Nuys, specializing in security alarm systems, smart home automation, and AV integration. We design, install, and service systems for residential and commercial clients across Southern California. We're a hands-on, no-fluff operation that takes pride in doing the work right — and we're looking for a tech-savvy, highly organized person to keep our office and service operation running smoothly.
The Role
This is a combined office admin, scheduling, dispatch, support, and bookkeeping-support position based at our Van Nuys location. You'll be the operational hub of the company — the connective tissue between our clients, our technicians, and our back office. From the office, you'll build and run the technician dispatch board, schedule install and service work, keep client accounts and job records accurate in QuickBooks desktop and our project software, and handle the day-to-day administrative flow that keeps jobs moving.
If you're comfortable jumping between software platforms, you can run a busy dispatch calendar without dropping the ball, and you know your way around QuickBooks Desktop — this role is built for you.
What You'll Do
- Must know and be great at Quickbooks desktop.
- Handle bookkeeping support in QuickBooks Desktop: invoicing, billing, payment entry, and keeping customer accounts and job costs accurate and current.
- Build, manage, and maintain the technician dispatch board and scheduling calendar — coordinating install and service appointments across multiple techs, jobs, and priorities.
- Act as the central point of contact between clients, technicians, and project managers; route and dispatch service calls efficiently.
- Maintain client records, service histories, job documentation, and parts/order tracking in our systems (QuickBooks and D-Tools Cloud).
- Provide first-line phone and email support to clients — fielding intake calls, answering questions, scheduling follow-ups, and walking customers through basic issues.
- Coordinate parts and equipment ordering and track deliveries against scheduled jobs.
- Keep workflows organized and on schedule — chasing down loose ends, following up on open items, and making sure nothing slips through the cracks.
- Escalate technical or complex field issues to the appropriate technician or project manager.
Required Experience & Skills
- Strong working knowledge of QuickBooks (invoicing, billing, account management, basic bookkeeping).
- Genuinely tech-savvy — quick to learn new software platforms and comfortable working across scheduling, accounting, and project-management tools.
- Excellent scheduling and coordination skills — able to juggle multiple technicians, appointments, and competing priorities without losing track.
- Excellent phone presence and customer-service skills; clear, patient, and professional with clients.
- Highly organized and detail-oriented, with solid administrative and recordkeeping habits.
- Reliable, self-directed, and a strong communicator who takes ownership.
Nice to Have
- Experience with field-service or project-management software (e.g., D-Tools Cloud).
- Familiarity with Alarm.com (account creation, programming, app support, device management).
- Experience with central station monitoring (e.g., NMC / National Monitoring Center) — account setup, put-on-test, signal verification, and trouble resolution.
- Working knowledge of alarm systems and panels (DSC, Qolsys, and similar) and common monitoring/communication faults.
- Familiarity with security/AV product lines such as Uniview, Luma, Araknis, or DoorBird.
- Background in low-voltage, security, or smart home installation.
- Bilingual a plus.
Why Join HTS
- Established, licensed integrator with a steady book of residential and commercial work.
- A role with real ownership and variety — no two days look the same.
- Direct access to experienced project managers and technicians to learn from.
- A team that values people who take initiative and get things done.
Pay: $25.00 - $45.00 per hour
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Application Question(s):
- Do you have any experience with troubleshooting & tech support.
- Do you have experience with being a personal assistant & scheduling.
Ability to Commute:
- Van Nuys, CA 91406 (Required)
Work Location: In person
