Position Overview:
The VP of Resort Operations is responsible for the operation, planning, management and performance of all Hospitality Operations for Mount Airy Casino Resort.
Essential Job Functions:
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A minimum of 10 years senior hotel management experience at 4 diamond properties with at least 200 rooms
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Knowledge of Four Diamond Restaurant Diamond Rating Guidelines
- Plans, directs, implements and oversees the activities of Hotel Operations to include Housekeeping, Valet, Bellmen, Wardrobe, Guest Services, Convention Sales, Pool and Golf Course.
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Experience overseeing Food & Beverage such as casual dining, steakhouses and banquets
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Convention Sales experience preferred
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Ability to integrate various departments and property amenities into a unified resort experience that can be upsold and marketed to our hotel and convention guests
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Strong commitment to guest service experiences. Oversees and makes recommendations to improve the effectiveness of providing superior guest service
- Oversees the development of customer service training programs within hospitality operations
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Ensures compliance with all internal controls and company procedures with regards to company assets.
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Ensures compliance with all Federal and State Laws and the rules and regulations of the Pennsylvania Gaming Control Board (PGCB)
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Ability to hire, staff, train and retain team members
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Strong communication skills and ability to work with top management and ownership
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Prefer at least a four year college degree
Essential Requirements:
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Must be able to perform each of the essential functions and responsibilities satisfactorily.
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Must be a minimum 18 years of age or older upon employment.
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Polished presentation skills with the ability to facilitate training when required.
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Ability to work in a team-oriented environment, manage and motivate staff.
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Proficient computer/PC skills, including Microsoft Office.
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Possesses excellent customer service, organizational, written/verbal communication & multi-tasking and problem solving skills.
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Strong interpersonal, motivational and leadership qualities required; must be an energetic and creative professional.
- Flexible to work any scheduled shifts and/or days, including weekends and holidays.
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Must be a team player who can energize, inspire and lead.
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Must be able to be approved for and maintain a valid Pennsylvania Gaming License, as required.
ADA Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to stand, walk, and move through all areas of the casino.
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Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Other Skills/Abilities:
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Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
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Must be able to work nights, weekends and holidays as required with occasional travel.
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Employment is contingent upon a favorable outcome of a background investigation and drug screening.
The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
