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Retail Associate

Elmwood Park Zoo -
Norristown, PA

Job Details

Part-time | Seasonal
$15 an hour

Qualifications

Retail sales transactions
Retail customer service procedures
Customer communication
Crowd control
Cash register operations
Customer engagement
Venue customer assistance

Full Job Description

Location: Elmwood Park Zoo
Department: Guest Services
Experience: Some Experience Required – Cash Handling & Retail
Title: Retail Associate
Employment Type: Part Time – Seasonal (April 1, 2026 – December 31, 2026)
Pay Rate: $15.00/hour
Reports To: Guest Services Management Team
Schedule: Must be able to work weekends and holidays. Schedule varies and is
dependent on the event calendar, weather and guest attendance; schedule subject to
change and may require late shift hours.

EPZ Team Member Responsibilities

Assist the Zoo in fostering an appreciation of wildlife and their habitats that will inspire active participation in conservation
Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the Zoo

Essential Responsibilities

Ensure guests are properly greeted
Communicate effectively with all guests and groups
Assist with all guest needs
Operate point of sale system and cash register, managing transactions and ensuring a balanced till
Contribute to the organization and neatness both behind the counter, and on the sales floor
Assist with receiving, pricing, and stocking merchandise in accordance with standard operating procedure
Perform other duties as assigned by the management team

Qualification Requirements

Prior cash handling experience required
Excellent customer service skills including: conflict resolution, de-escalation, greeting and guest engagement
Good written and verbal communication skills
Ability to remain composed and attentive in large crowds
Ability to bend, stoop, kneel, and stand for extended periods
Ability to carry/lift up to 40lbs, repeatedly
Occasionally required to climb and/or work on a ladder
Self-motivated
Must be able to pass background and child abuse clearances
Two forms of official valid identification are required

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