JOB Under the general direction and supervision of the Public Safety Shift Supervisor, the
Public Safety Dispatcher I provides emergency 911 communication and support services for law enforcement, fire, medical or other emergency services using multi-channel two way radio system, phone lines, and various computer systems .
Applications will be reviewed as received until positions are filled. Recruitment will fill 2 vacancies.
EXAMPLE OF DUTIES
High school diploma or equivalent; and at least two years of experience in a high-volume customer service environment which included answering phones and general clerical/computer experience – or – one year of experience in the emergency telecommunication field. Must possess the ability to work in a fast paced, high security environment, communicating clearly and concisely both verbally and in writing. Ability to work in a high-pressured, extremely structured environment, while remaining calm and professional at all times. Must multi-task, accurately hear and simultaneously document information. Should be familiar with the use of common office equipment, personal computers and supporting software in a Windows or Windows NT based environment, type 45 wpm and have experience with data entry. Must successfully complete a 16+ week training program including attainment of the following required certifications: APSIN (Alaska Public Safety Information Network), CPR/BLS, Emergency Medical Dispatch, ICS 100 and ICS 700 and Emergency Fire Dispatch. This position requires a willingness and ability to work all shifts, including but not limited to day/swing/night, weekends, holidays and mandatory overtime as needed.
Typing test is required and must be submitted with your application. Test can be taken online or in person at the Alaska Job Center or other testing center available. SUPPLEMENTAL INFORMATION While performing the duties of this job, the employee is frequently required to use hands and fingers dexterously to operate office equipment, and to communicate orally; regularly required to sit; and occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally transport up to 30 pounds. Specific vision abilities required include close vision and the ability to adjust focus. Reasonable hearing ability to allow for clear and concise exchange of information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
