Sixth City Innovations is hiring an AT&T Customer Support Associate to represent AT&T telecommunications services in the Cleveland area. This entry-level customer service position focuses on assisting customers with wireless plans, internet services, and connected technology solutions while providing exceptional face-to-face customer support.
This opportunity is ideal for individuals seeking entry-level customer service jobs, retail customer service roles, telecommunications careers, or sales support positions. We provide structured training, mentorship, and opportunities for advancement within the company.
AT&T Customer Support Associate Responsibilities
- Provide in-person customer support for AT&T wireless, internet, and technology services
- Assist customers with new activations, service upgrades, account support, and product recommendations
- Explain service plans, promotions, and product features clearly and professionally
- Maintain accurate customer account records and documentation
- Deliver a positive customer experience and problem-solving support
- Stay informed about AT&T products, network services, and technology updates
- Work with team members to meet customer satisfaction and performance goals
Qualifications
- Must be 18 years or older
- High school diploma or GED required
- Strong communication and customer service skills
- Comfortable interacting with customers in a face-to-face service environment
- Reliable transportation for commuting within Cleveland
- Organized, dependable, and able to multitask
- Experience in customer service, retail, hospitality, telecommunications, or sales associate roles is helpful but not required
- Entry-level candidates encouraged to apply
What We Offer
- Guaranteed Weekly pay with consistent compensation structure
- Comprehensive training program covering customer service and telecommunications products
- Clear career advancement opportunities and internal promotion paths
- Flexible scheduling for full-time employees
- Collaborative team culture with leadership support
- Recognition programs and team events
- Professional experience in customer service, telecommunications, and sales support
If you are interested in building experience in customer service, telecommunications, retail sales, or customer support, we encourage you to apply.
Qualified applicants will be contacted by our hiring team within 1-3 business days to discuss next steps in our interview process.
Pay: $65,500.00 - $75,000.00 per year
Benefits:
Work Location: On the road
