Front Desk Associate
Create Memorable Vacations. Build Meaningful Connections. Join an Award-Winning Team. Join the team at Chautauqua Resort and Conference Center!
A rare opportunity is available to join the Front Desk team at one of the Long Beach Peninsula's premier oceanfront resorts. As the first and last person many guests interact with, our Front Desk Associates play a vital role in creating exceptional guest experiences and representing the Chautauqua brand.
We're looking for someone who genuinely enjoys helping people, takes pride in providing outstanding customer service, and carries themselves with professionalism and confidence. Hospitality experience is always appreciated, but what matters most is a positive attitude, excellent communication skills, and a desire to create memorable vacations for every guest who walks through our doors.
If you're dependable, personable, and enjoy working in a fast-paced environment where no two days are the same, we'd love to meet you.
Position Summary
The Front Desk Associate is responsible for delivering exceptional guest service from reservation through check-out. This position serves as an ambassador for Chautauqua Resort, ensuring every guest feels welcomed, valued, and cared for throughout their stay. Successful team members are professional in both appearance and attitude, communicate effectively, solve problems confidently, and work collaboratively to maintain the high standards our guests expect.
Key Responsibilities
- Welcome every guest with a warm, friendly, and professional attitude.
- Assist guests in person, by phone, and through email.
- Make, modify, and manage guest reservations accurately.
- Answer questions about the resort and provide recommendations for local restaurants, attractions, shopping, and activities.
- Resolve guest concerns professionally while creating positive outcomes whenever possible.
- Deliver items to guest rooms as needed.
- Assist with breakfast service when needed.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Present a neat, professional appearance and represent Chautauqua Resort with courtesy, integrity, and professionalism at all times.
- Work collaboratively with all departments to ensure an outstanding guest experience.
- Perform light lifting of up to 20 pounds.
- Work a variety of shifts, including days, evenings, weekends, and holidays. While this current opening is primarily for a day-shift associate, flexibility to work other shifts as business needs arise is appreciated. We do our best to accommodate availability whenever possible while maintaining the operational needs of the resort and strive to provide consistent schedules to support a healthy work-life balance.
What We're Looking For
- A positive attitude and genuine passion for hospitality.
- Outstanding customer service and communication skills.
- Professional demeanor with a polished appearance and strong work ethic.
- Excellent critical thinking and problem-solving abilities.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Dependable, punctual, and self-motivated.
- A team player who enjoys supporting coworkers and contributing to a positive workplace culture.
- Basic computer skills and a willingness to learn new systems and software.
- The ability to remain calm, flexible, and solution-oriented during busy periods.
Qualifications
- Must be at least 18 years of age.
- Hospitality, customer service, or front desk experience is preferred but not required. We are happy to train the right individual with the right attitude and work ethic.
Why Join Chautauqua?
At Chautauqua Resort, we're more than just a place to stay, we're a destination where families celebrate milestones, couples create lasting memories, and guests return year after year. Every member of our team plays an important role in making those experiences possible.
We believe in building a workplace where employees are respected, supported, and encouraged to grow. We value professionalism, teamwork, accountability, and taking pride in a job well done.
If you're looking for more than just a job and want to be part of a team that genuinely cares about its guests and one another, we'd love to hear from you.
This is a part-time position. Compensation is competitive and based on experience.
Pay: $17.50 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Application Question(s):
- Please write a short cover letter, just a paragraph will do, explaining why you are interested in working as a Front Desk associate at Chautauqua! Thank you
Ability to Commute:
- Long Beach, WA 98631 (Required)
Ability to Relocate:
- Long Beach, WA 98631: Relocate before starting work (Required)
Work Location: In person
