Overview
Join our dynamic hospitality team as a Guest Service Representative, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you’ll be the friendly face and helpful voice that welcomes visitors, manages guest inquiries, and ensures smooth operations at the front desk. Your energetic approach will set the tone for a positive stay, fostering guest satisfaction and loyalty. Whether handling reservations, providing local recommendations, or managing emergency procedures, you’ll be at the heart of delivering exceptional hospitality every day.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in/check-out procedures using hotel management systems such as OPERA or similar platforms
- Manage multi-line phone systems with professionalism, providing accurate information and routing calls efficiently
- Handle guest requests promptly, from room service to special accommodations, ensuring a seamless experience
- Maintain detailed records of guest interactions, reservations, and incidents while adhering to hotel emergency procedures
- Support front desk operations during night shifts or peak hours, including night audit processes and late check-ins
- Provide multilingual or bilingual assistance to accommodate diverse guest needs and enhance guest relations
- Uphold excellent phone etiquette and customer service standards to foster a welcoming environment for all visitors
Experience
- Previous experience in hotel management or hospitality management roles is highly preferred
- Familiarity with hotel front desk operations, including multi-line phone systems and guest services software such as OPERA
- Proven ability to deliver outstanding customer service in fast-paced environments, ideally within resort or hotel settings
- Knowledge of hotel emergency procedures and guest relations best practices to ensure safety and satisfaction
- Multilingual or bilingual skills are a strong plus, enabling effective communication with international guests
- Experience with night audit procedures and handling multi-tasking responsibilities during overnight shifts is advantageous
Join us in creating memorable stays by providing exceptional service with energy and professionalism. Your passion for hospitality will shine through as you support our guests’ needs and contribute to a vibrant team dedicated to excellence.
Pay: $15.00 per hour
Work Location: In person
