Job Title: Sales & Events Coordinator
Property: Delta Hotels by Marriott Norfolk
Employment Type: Full-Time, Hourly
FLSA Classification: Non-Exempt
Compensation: See Requisition
Department: Sales & Events
Reports To: Director of Sales / Event Manager
Work Location: Norfolk, VA (On-Site)
ABOUT THE ROLE
Delta Hotels by Marriott Norfolk is seeking a detail-driven, people-first Sales & Events Coordinator to support our Sales and Events team. You'll be at the center of the action — managing inquiries, moving leads through the pipeline, coordinating event logistics, and making sure every client feels taken care of from first contact through final execution.
If you're organized, thrive in a fast-paced environment, and like being the person who keeps everything running smoothly behind the scenes, this role is built for you.
WHAT YOU'LL DO
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Answer incoming sales and events inquiries by phone and email with professionalism and responsiveness
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Follow up on leads and route them to the appropriate team members; track lead status and follow-through
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Schedule and conduct property tours for prospective clients — corporate accounts, social events, and group business
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Assist Event Managers with preparation of Banquet Event Orders (BEOs), proposals, and event documentation
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Support client communication throughout the planning process, ensuring timely updates and follow-through on every commitment
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Maintain organized records of inquiries, contracts, and event files in the sales system
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Coordinate with front desk, food & beverage, and operations teams to support seamless event execution
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Assist with site visits, FAM trips, and client entertainment as needed
WHAT WE'RE LOOKING FOR
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Prior experience in hotel sales, events, catering, or a related hospitality or customer-facing role preferred
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Strong written and verbal communication skills — you represent the property in every interaction
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Organized and detail-oriented with the ability to juggle multiple priorities without dropping the ball
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Familiarity with Delphi, CI/TY, or similar sales and event management software is a plus — we'll train the right person
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Team player who takes pride in their work and genuinely enjoys working with people
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Reliable, professional, and comfortable in a full-service hotel environment
OUR VALUES
PERKS & BENEFITS
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Competitive hourly compensation
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Marriott Bonvoy Associate Rate — discounted hotel stays at thousands of Marriott properties worldwide for you and your family
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Career growth opportunities within a regional hotel group expanding across Virginia and beyond
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Supportive, team-oriented work environment
Shamin Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Add this section after WHAT WE'RE LOOKING FOR and before OUR VALUES:
PHYSICAL REQUIREMENTS
This position is primarily office-based with regular time at a desk using a computer and phone. The role also requires the ability to walk the property and event spaces during tours and event oversight, and occasionally assist the team with light setup tasks. Specific requirements include:
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Ability to sit for extended periods during administrative and communication work
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Ability to walk, stand, and move throughout the property for tours, site visits, and event monitoring
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Occasional lifting of up to 25 lbs. (event materials, supplies, décor) with team support available
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Ability to work in varying environments, including ballrooms, meeting rooms, and outdoor event spaces
