The Team Leader (TL) is a front-line leader responsible for supporting daily park operations while ensuring exceptional guest service, safety, cleanliness, and team member performance. Team Leaders work alongside the management team to coach employees, lead shifts, and help create a positive, high-energy environment.
This position is ideal for individuals looking to develop leadership skills and advance into future management opportunities.
Responsibilities
Guest Experience
- Deliver outstanding guest service and create memorable experiences.
- Resolve guest concerns quickly and professionally.
- Support birthday parties, group events, and special programs.
- Promote a fun, welcoming, and family-friendly atmosphere.
Leadership
- Lead by example and model Slick City Core Values.
- Coach and motivate Team Members during shifts.
- Provide real-time feedback and recognition.
- Assist with training and onboarding new employees.
- Help maintain accountability for performance expectations.
Operations
- Open and close assigned operational areas.
- Ensure all attractions operate safely and efficiently.
- Monitor guest flow and staffing needs throughout the shift.
- Support Action, Café, Admissions, and Party operations as needed.
- Maintain accurate cash handling procedures.
Safety & Cleanliness
- Enforce all safety policies and attraction rules.
- Conduct facility walkthroughs and identify potential hazards.
- Ensure the park remains clean, organized, and guest-ready.
- Respond appropriately to incidents and emergencies.
- Complete assigned safety and operational checklists.
Team Development
- Assist managers with shift communication and execution.
- Support team engagement and morale.
- Help maintain a culture focused on teamwork, accountability, and guest satisfaction.
Pay: $15.00 - $17.00 per hour
Work Location: In person
