Contract
KEY
RESPONSIBILITIES:
- Administer and maintain the
Salesforce platform, including user accounts, profiles, permission sets,
role hierarchies, sharing rules, and security controls.
- Design, configure, and support
Salesforce solutions using declarative tools such as Flows, validation
rules, approval processes, record types, page layouts, and custom objects.
- Partner with business stakeholders to
gather requirements, analyze business processes, and develop effective
Salesforce solutions.
- Serve as a trusted advisor to program
areas by identifying opportunities to improve business processes and
increase platform adoption.
- Develop and maintain reports,
dashboards, and analytics to support operational and executive
decision-making.
- Manage data quality initiatives
including data imports, exports, cleansing, deduplication, and migration
activities.
- Coordinate and support Salesforce
releases, testing activities, and deployment processes across development,
testing, and production environments.
- Troubleshoot complex platform,
configuration, security, and integration issues and coordinate resolution
activities.
- Support integrations between
Salesforce and internal or external systems using APIs and approved
integration tools.
- Develop and maintain system
documentation, configuration standards, operating procedures, and
knowledge base materials.
- Deliver end-user training and provide
ongoing support to business and technical staff.
- Mentor junior administrators and
agency staff to build internal Salesforce administration and support
capabilities.
- Assist in establishing Salesforce
governance, security, change management, and platform support processes.
- Ensure compliance with Commonwealth security,
accessibility, records management, and data governance requirements
REQUIRED
EXPERIENCE:
- Five (5) years of professional
experience administering, configuring, supporting, or developing
enterprise applications.
- Three (3) years of hands-on
Salesforce administration experience in a complex enterprise environment.
- Experience configuring Salesforce
using declarative platform capabilities, including Flows, security models,
reports, dashboards, validation rules, approval processes, and custom
objects.
- Experience gathering business
requirements and translating them into technical solutions.
- Experience working directly with
business stakeholders, conducting requirements sessions, and providing
customer-facing support.
- Experience managing Salesforce
security, user provisioning, permission sets, profiles, and role
hierarchies.
- Experience supporting data migration,
data quality, and system integration activities.
- Experience participating in software
testing, release management, and deployment processes.
- Experience developing end-user
training materials and providing user support.
- Strong written and verbal
communication skills with the ability to explain technical concepts to
non-technical audiences.
PREFERRED
QUALIFICATIONS:
- Salesforce Certified Administrator.
- Salesforce Advanced Administrator
Certification.
- Salesforce Platform App Builder
Certification.
- Salesforce Business Analyst
Certification.
- Salesforce Platform Developer I
Certification.
- Experience with Salesforce Industries
(Vlocity), OmniStudio, DataRaptors, Integration Procedures, and FlexCards.
- Experience supporting Salesforce
implementations, migrations, or large-scale platform modernization
efforts.
- Experience with Experience Cloud,
Service Cloud, Public Sector Solutions, or Government Cloud
implementations.
- Experience with Copado, Git, DevOps,
CI/CD, and source control practices.
- Experience developing Salesforce
Flows and low-code automation solutions.
- Working knowledge of Apex, Lightning
Web Components (LWC), APIs, and integration patterns.
- Experience establishing governance
frameworks, support models, and administrative standards for Salesforce
environments.
- Experience training, mentoring, or
leading other Salesforce administrators and support staff.
- Experience supporting enterprise systems within
government, public sector, healthcare, or other highly regulated environments.
Skill Required/Desired Amount of Experience Professional experience administering, configuring, supporting or developing enterprise applications Required 5.0 Years Hands-on Salesforce admin experience in a complex enterprise environment Required 3.0 Years Experience configuring Salesforce using declarative platform capabilities Required Experience gathering business requirements and translating them into technical solutions Required Experience working directly with business stakeholders, conducting requirements sessions, and providing customer-facing support Required Experience supporting data migration, data quality, and system integration activities Required Experience participating in software testing, release management, and deployment processes Required Experience developing end-user training materials and providing user support Required Relevant Salesforce Certification (Certified Admin, Advanced Admin, Platform App Builder, BA, Platform Developer I, etc.) Highly desired
