Apply today to join Coreforce, where your Client Success expertise makes a real impact.
Join Our Team as a Client Success Manager I - (CSM I)
Company: Coreforce
Location: Atlanta, GA (Headquarters)
Job Type: Full-time
Salary: Based on Experience
Company Overview:
Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.
Client Success Manager I (CSM I) – Build Your Career with Purpose
Join Coreforce and use your client success skills to support innovative technology that strengthens communities.
Why You’ll Love Working Here:
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Flexible hybrid schedule
- Free chef-inspired lunch Mon–Thu
- 15 PTO days + floating holiday
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Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
- Annual bonus and tuition reimbursement
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Career growth in a fast-growing, mission-driven company
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Collaborative, purpose-driven culture
Responsibilities:
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Serve as the primary Client Success contact for Tier 4 public safety agencies.
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Execute quarterly digital touchpoints with assigned accounts.
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Initiate renewal strategy planning 12–18 months in advance.
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Process quotes, purchase orders, and sales orders
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Responsible for early risk identification, development and coordination of risk mitigation plans
Qualifications:
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3+ years in Client Success, Account Management, or customer-facing SaaS roles
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Experience executing digital engagement or scaled customer success programs
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Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle and engagement
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Ability to identify customer risk indicators and proactively initiate engagement
- Travel expectation: 5–10%
Coreforce is an equal opportunity employer committed to diversity and inclusion.
