Able Plumbing Sewer & Drain is a trusted plumbing contractor serving residential, commercial, and public works clients throughout San Jose and the greater Bay Area for over 65 years. Our reputation is built on quality workmanship, integrity, safety, and exceptional customer service.
Our plumbing division is seeking a highly organized and customer-focused Plumbing Dispatcher to coordinate daily scheduling and dispatching of plumbing technicians throughout San Jose and the surrounding Bay Area. The Plumbing Dispatcher plays a critical role in ensuring efficient operations by managing technician schedules, communicating with customers, and supporting field personnel to deliver timely, high-quality plumbing services.
Essential Duties and Responsibilities Dispatch & Scheduling
- Schedule and dispatch plumbing technicians for residential, commercial, and municipal service calls and projects.
- Coordinate daily work assignments based on technician availability, skills, location, and customer priorities.
- Adjust schedules throughout the day to accommodate emergency service requests, cancellations, and changes.
- Monitor technician progress and maintain efficient routing to maximize productivity.
- Ensure technicians have complete job information before arriving at each service location.
Customer Service
- Answer incoming phone calls and respond to customer inquiries professionally and courteously.
- Schedule appointments and confirm service requests with customers.
- Provide customers with estimated arrival times and status updates.
- Resolve scheduling concerns and escalate service issues when appropriate.
- Maintain a high level of customer satisfaction through clear and timely communication.
Communication & Coordination
- Maintain ongoing communication with field technicians regarding job status, delays, material needs, and schedule changes.
- Coordinate with management to prioritize workloads and allocate resources effectively.
- Assist technicians by providing customer information, work order details, and directions as needed.
- Communicate with vendors and suppliers regarding material deliveries when necessary.
Administrative Responsibilities
- Create, update, and maintain work orders and customer records.
- Accurately enter customer information into the company's dispatch or field service management software.
- Review completed work orders for accuracy and completeness.
- Prepare daily schedules, reports, and operational documentation.
- Maintain organized records of customer communications and service history.
Qualifications
- Minimum 2 years of dispatching, scheduling, or customer service experience, preferably in the plumbing, HVAC, construction, or service industry.
- Strong organizational and time management skills.
- Excellent verbal and written communication abilities.
- Ability to multitask and remain calm in a fast-paced environment.
- Strong customer service and problem-solving skills.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Experience with dispatch or field service management software is preferred.
Preferred Qualifications
- Previous experience working in a plumbing or construction office.
- Knowledge of plumbing terminology and service operations.
- Bilingual (English/Spanish) is preferred.
- Familiarity with the San Jose and Bay Area service regions.
Compensation & Benefits
- Competitive hourly wage or salary based on experience.
- Health insurance
- 401(k)
- Supportive team environment and ongoing training.
Pay: $25.00 - $40.00 per hour
Benefits:
Work Location: In person
