Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
It is the responsibility of the server to provide high quality food and beverage service ensure that guest have an amazing experience.
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Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
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Thank guests with genuine appreciation and provide a fond farewell
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Anticipate guests’ service needs
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Engage guests in conversation regarding their stay, property services, and area attractions
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Monitor dining rooms for seating availability, service, safety, and well being of guests.
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Take the guest order, always trying to use suggestive sell / upselling techniques
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Serve food and beverage to guest throughout the F&B venue
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Running food from the kitchen out to dining guest
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Pre-bus and bus tables throughout shift utilizing a tray
- Complete open and closing side duties during the shift
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Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
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Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
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Process all guest orders thru the POS terminal
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Adhere to the Hard Rock cash handling policy
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Adhere to PCI compliance about protecting guest information
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Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
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Notify management of maintenance repair issues
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Other duties as assigned
QUALIFICATIONS
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Minimum six (6) months of related experience required
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Able to work a varied work schedule to include nights, weekends, and holidays.
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Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
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Be flexible and adaptable to change.
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Adheres to state liquor laws and beverage control procedures that pertain to serving and handling.
Benefits Include:
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Free Meals, Free Uniforms, Free Parking
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Discounts at Hard Rock properties around the globe
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Training and Leadership development programs
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Wellness programs including onsite information and fitness seminars
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Team Member Resource Groups
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Recognition programs
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Pay Rate $11.50 an hour
