The Auto Collision Repair Estimator is a skilled hourly/commission position that must be an experienced professional in all aspects of repair planning and proficient in managing most insurance company direct referral programs.
Job Duties/Responsibilities:
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Perform all assigned responsibilities according to the Company Standard Operating Procedures.
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Greet customers promptly and professionally, assess their needs, and deliver customer service excellence.
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Ability to capture potential business from walk-in or call-in customers by instilling confidence and trust in our company’s abilities. This involves being well-versed in our certifications and insurance partnerships.
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Prioritize jobs based on type of repair and expedite express repairs for cycle time efficiency.
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Inspect, analyze, and evaluate damaged vehicles to create accurate repair estimates.
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Ability to properly identify prior damage through check-in photos and pre-scanning the vehicle.
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Ensure maximum profitability by proper application of labor resources, sales mix, and ensuring repair vs replace.
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Inform customer about the repair process, insurance claim and payment procedures and expected delivery date of repair.
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Function as a primary point of contact for customers, keeping them informed throughout the repair process; ensuring notes in the file are accurate and complete.
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Write a comprehensive auto body collision repair plan after disassembling the vehicle.
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Ensure repairs adhere to OE standards, DRP part choices, refinish guidelines and ADAS requirements for calibrations and scanning.
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Verify quality is checked at each stage of the vehicle repair process.
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Source, order & receive parts according to insurer and company guidelines.
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Ensure accurate final bill and estimate accuracy; sublet posted, all supplements are noted including customer authorizations and parts listed correctly per DRP guidelines.
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Deliver the vehicle to the customer going over the repair, the paperwork and ensuring all final payments are collected.
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Ensure all documentation is scanned into the CCC one file: check-in sheet, estimate, adjusted sheets, invoices, payments, and final bills.
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Maintain an accurate CCC Calendar and review inbox items and DRP portals daily.
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Cultivate strong relationships with DRP, Fleet and Dealer partners, meeting performance metrics and standards.
Key Performance Metrics:
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Achieve monthly and annual sales goals as specified by the shop manager.
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Ensure profitability with Gross Profit of 45% or higher.
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Maintain and Ensure Carrier Performance, including State Farm RPM at 700 or higher.
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Customer Service Index Score 90+ for keeping the customer informed, on time deliveries, return rate and Net Promoter Score. Surveys should be a minimum of 40% taken monthly.
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Cycle Time efficiency should be less than the state average.
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Maintain $0 accounts receivable over 31 days and clean files that are ready to close at delivery.
Skills/Qualifications:
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I-CAR certification is preferred. I-CAR Pro-Level 1 certification is mandatory within 90 days of employment.
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A minimum of 3 years of experience in DRP writing is essential.
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Strong relationships with insurance providers are crucial to the success of this position.
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Knowledge of metal/refinish replacement and repair techniques.
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Proficient with both Mitchell and CCC estimating systems, ERAC and DRP management systems.
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Demonstrates excellent verbal and written communication abilities.
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Interacts effectively with co-workers, customers, and insurance representatives.
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Applies organizational skills to maintain consistency, and efficiency in repair planning process.
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Adheres to the company’s non-disclosure and confidentiality policies concerning customer information.
