Job Summary
Moe's Southwest Restaurant, in Syracuse NY is seeking an energetic and dynamic General Manager to lead one of our restaurant operations with passion and precision. As the driving force behind your team, you will hands on oversee daily restaurant functions, ensure exceptional customer experiences, and foster a positive work environment. Your leadership will inspire staff, optimize operational efficiency, and uphold the highest standards of food safety and quality. This role offers an exciting opportunity to manage a vibrant team in a fast-paced, hospitality-focused setting where your management skills will shine and make a real impact.
Duties
- Lead and motivate restaurant staff to deliver outstanding customer service and maintain high standards of food quality and safety.
- Oversee daily operations including food preparation, kitchen management, and front-of-house activities to ensure smooth service flow.
- Manage inventory control, ordering supplies, and monitoring stock levels to minimize waste and maximize profitability.
- Utilize POS system Micros/QU POS for accurate cash handling, sales tracking, and reporting.
- Conduct staff training sessions on food safety, food handling, food cost & portioning, customer service, and operational procedures to develop a high-performing team.
- Supervise shift management, ensuring proper staffing levels, timely service, and efficient workflow during all hours of operation.
- Analyze COG's reports and work with teams on managing the best costs.
- Maintain compliance with health regulations, food safety standards, and sanitation protocols across all restaurant areas.
- Facilitate hiring processes including interviewing candidates and onboarding new team members to build a strong hospitality team, staying within the staffing maitrix and labor budget.
- Promote a positive dining experience by fostering teamwork, resolving customer concerns promptly, and ensuring consistent service excellence.
Requirements
- 2 years minimum as a General Manager, in quick service/ fast food restaurants with a strong background in food industry operations.
- General Manager MUST be a "hands on worker". Our managers work the lines during service, lead the way with cleaning and instructing all team members.
- Extensive knowledge of food preparation techniques, cooking methods, and kitchen management practices.
- Hands-on experience with POS systems such as Aloha POS or Micros POS for sales transactions and reporting.
- Demonstrated ability in inventory control, budgeting, and profit & loss analysis within a hospitality environment.
- Strong leadership skills with experience managing hospitality teams through supervising staff training, development, and performance evaluations.
- Excellent customer service skills with the ability to handle guest concerns professionally and efficiently.
- General Manager MUST be highly organized.
- Familiarity with food safety management practices including HACCP principles or equivalent standards.
- Experience in managing EZ Cater services.
- Experience managing operations like Qdoba, Chipotle or Moe's is highly desirable.
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- General Manager MUST have a valid drivers license, and their own reliable transportion.
- Effective communication skills for interviewing candidates, training staff, and collaborating with team members at all levels.Join us as our next Moes General Manager — where your leadership fuels success! Bring your passion for hospitality management, culinary expertise, and team-building talent to create memorable dining experiences that keep guests coming back for more!
- We are looking to fill this position ASAP!! "WELCOME TO MOES"
Pay: $62,400.00 per year
Benefits:
- Employee discount
- Paid time off
- Paid training
Work Location: In person
