Springhill Suites is an all-suites hotel located in the heart of New Bern. With a commitment to exceptional guest service and pristine accommodations, we strive to create memorable experiences for every visitor. We are currently seeking an experienced and detail-oriented Housekeeping Manager to lead our dedicated housekeeping team.
Key Responsibilities:
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Manage, train, and schedule housekeeping staff, including room attendants, laundry personnel, and supervisors.
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Inspect guest rooms, public areas, and work areas to ensure cleanliness standards are consistently met.
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Maintain par levels of linens, amenities, cleaning supplies, and other housekeeping inventory.
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Collaborate with the front office and maintenance departments to ensure guest satisfaction.
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Address guest complaints or concerns related to cleanliness promptly and professionally.
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Enforce safety and sanitation standards in compliance with hotel policies and health regulations.
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Prepare department budgets and monitor expenses to ensure cost control.
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Recruit, onboard, and mentor new housekeeping staff members.
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Implement eco-friendly and sustainable housekeeping practices where applicable.
Qualifications:
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Proven experience (3+ years) in housekeeping management, preferably in a hotel or resort setting.
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Excellent leadership, communication, and organizational skills.
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Strong knowledge of housekeeping procedures, cleaning products, and safety standards.
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An ability to manage a diverse team and resolve conflicts professionally.
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Proficiency in English; bilingual skills are a plus.
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Flexibility to work weekends, holidays, and varied shifts as needed.
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Degree or certification in hospitality management is a plus.
