JOB TITLE: Call Center Specialist
DEPARTMENT: Clinic Support Services
SUMMARY OF DUTIES:
A nonexempt position responsible for answering all incoming calls and direct calls to the proper department or personnel.
ESSENTIAL FUNCTIONS:
- Answer all calls in a friendly professional manner.
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Determine the need of the caller and connect call to the correct person or extension.
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Respond to emergency calls from doctors, hospitals and patients in accordance with established procedures/protocols.
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Retrieve and deliver messages received by our afterhours voice mail system.
PAY RANGE: $20-25/hr to start (dependent upon experience)
EMPLOYEE BENEFITS:
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Medical
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Dental
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Vision
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Colonial Life Elective Benefits
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Life Insurance
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Profit Sharing 401K
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HSA
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FSA
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Employee Assistance Program
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Wellness Program
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PTO- starting at up to 5.84 hours per pay period (increases with years of service)
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8 paid holidays per year
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FMLA
This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
EDUCATION: High School Diploma or equivalent. Knowledge of medical terminology.
EXPERIENCE: Preferred: One-year experience on a switchboard preferred in a health care setting. Minimum: Customer service experience and knowledge of proper telephone etiquette.
