Job Summary
We are seeking a friendly and organized Host/Host to join our dynamic team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a positive dining experience. This role requires excellent communication skills, a passion for hospitality, and the ability to manage guest relations effectively in a fast-paced restaurant environment.
Responsibilities
- Greet guests promptly upon arrival and escort them to their tables.
- Manage reservations and seating arrangements using Aloha POS or similar systems.
- Provide menus and inform guests about daily specials or promotions.
- Maintain an organized waiting list during busy periods and communicate wait times effectively.
- Assist with guest inquiries and provide exceptional customer service throughout their dining experience.
- Collaborate with the restaurant staff to ensure smooth operations and guest satisfaction.
- Handle phone calls with professionalism, providing information about the restaurant and taking reservations as needed.
- Uphold cleanliness and organization in the host area, ensuring a welcoming atmosphere.
Experience
- Previous experience in hospitality or guest services is preferred but not required.
- Familiarity with Aloha POS or other point-of-sale systems is a plus.
- Strong customer service skills with an emphasis on guest relations and food service.
- Excellent phone etiquette and communication skills are essential for this role.
- Ability to work in a team-oriented environment while managing multiple tasks efficiently.
Join us in creating memorable dining experiences for our guests!
Job Types: Full-time, Part-time
Pay: $20.00 - $21.00 per hour
Expected hours: 20 – 40 per week
Language:
Ability to Commute:
- Brookline, MA 02446 (Required)
Work Location: In person
