Overview
We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will help create a positive experience for every customer. This paid position offers an exciting opportunity to develop your office management and customer support skills in a fast-paced environment. If you thrive on helping others, possess strong communication abilities, and are eager to grow your career, we want to hear from you!
Duties
- Manage multi-line phone systems efficiently to direct calls appropriately
- Provide outstanding customer service by addressing inquiries, resolving issues, and offering product or service information
- Create and maintain the weekly route schedule and communicate any changes to the schedule to the appropriate service technician as required.
- Maintain accurate records through data entry, filing, and proofreading to ensure seamless office operations
- Utilize computer skills including Microsoft Office, Google Workspace, and QuickBooks for administrative tasks such as scheduling, invoicing, and bookkeeping
- Manage calendar appointments and coordinate meetings or appointments for staff or clients
- Support office management functions by handling clerical duties like filing, organizing documents, and maintaining office supplies
- Demonstrate excellent phone etiquette and organizational skills while managing busy front desk responsibilities
Experience
- Previous office experience or administrative support background preferred; experience as a dental or medical receptionist is a plus
- Strong computer literacy with proficiency in Microsoft Office Suite, Google Workspace, and data entry tools
- Bilingual abilities are highly desirable to assist diverse customer needs effectively
- Familiarity with multi-line phone systems, office management procedures, and clerical tasks such as proofreading and filing is advantageous
- Demonstrated customer service skills with a focus on clear communication, patience, and problem-solving abilities
- Personal assistant or medical receptionist experience can provide valuable insight into managing schedules and client interactions
Join us in delivering exceptional support that makes a difference! We’re committed to fostering a positive work environment where your skills grow alongside your career. This paid role offers meaningful responsibilities that empower you to excel in customer service while gaining valuable office management experience.
Pay: $18.00 - $22.00 per hour
Work Location: In person
