Health Navigator - RN
The H ealth N avigator helps our members mov e through the healthcare system through educating members and their families about their diseases and treatments, translating medical jargon into readily accessible terms, and helping members navigate the healthcare system and process es and overcome any barriers to healthcare that they may face.
Essential Job Responsibilities
Clinical Required : Provide patient care, treatment, and services within the scope of their license, certification or registration and as required by Federal and State laws and regulations.
Central point of contact for all navigated member s including interaction with medical, nursing, ancillary services , and pharmacy needs
Guides members through their health care journey, simplifying the labyrinth of health care while being a liaison with providers, insurance companies, health systems and supplier of health care to maximize cost, quality and satisfactio n.
Collect and report data from member on barriers, health care, medications, prior treatments, etc.
Follows established departmental policies, procedures, and objectives , continuous quality improvement objectives and safety, environmental, and/or infection control standards.
Functions as an advocate and maintains confidentiality. Educate the member , the family, and members of the health care delivery team about treatment options, community resources, insurance benefits, psychosocial concerns, case management, etc., so that timely and informed decisions can be made .
Promote member self-advocacy, choice, and self-determination. Educate members and their families regarding the appropriate use of health care services. Improve quality of care and maintain cost effectiveness on a case-by-case basis.
Investigates costs associated with all aspects of care (procedures, labs, medications, surgeries, etc.)
T reating everyone with dignity and respect.
O pening more doors to opportunity for others to succeed.
G rowing talent and people.
E nsuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.
T aking action against discrimination .
H onoring our differences and how we collaborate.
E ducating staff, patients and the communities we care for.
R estoring hope and freedom, together.
Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information .
Responsibilities in Quality Improvement
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Essential Job Qualifications
Must be able to work effectively under time requirements and deadlines, problem-solve when facing unexpected issues, handle interruptions, and prioritize effectively.
Preferred Job Qualifications
Physical Requirements for Essential Job Qualification
Remain in a stationary position: Majority
Traverse or move around work location: Occasionally
Operate or use department specific equipment: None
Ascend/Descend equipment or ladder: None
Position self to accomplish the Essential Functions of the role: None
Receive and communicate information and ideas for understanding: Majority
Transport, position, and/or exert force:
Up to 10 pounds: Occasionally
More than 100 pounds: _____
Other weight: Up to___ pounds _____
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [email protected] .
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic .
