```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
```Requirements```
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Multilingual proficiency is a plus
- Strong problem-solving abilities
- Ability to handle cash transactions accurately
- Familiarity with phone systems and basic computer skills
- Attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work night audit shifts if required
At our hotel, we value exceptional customer service and strive to create a welcoming environment for our guests. As a Front Desk Agent, you will be the first point of contact for our guests, providing them with a positive experience from check-in to check-out. If you have a passion for hospitality, excellent communication skills, and enjoy working in a dynamic team environment, we would love to hear from you.
Please note that this position may require working evening or night shifts as well as weekends and holidays. We offer competitive pay rates and opportunities for career growth within our hotel management team. If you meet the requirements listed above, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
