Location: Cedar Crest Community Center
Organization: Behind Every Door Ministries (BEDM)
Pay Rate: $15-$20/hour
Bilingual candidates are preferred, though not required.
About Behind Every Door
Behind Every Door seeks to create value in underserved neighborhoods through our 6E
Framework, building pathways of hope and demonstrating the love of Jesus in every interaction. Our vision is to see a world where people live in the fullness of who God created them to be, free from the constraints of their circumstances. The Cedar Crest Community Center serves as an access point for excellent programs, services, recreation, and meaningful connections, meeting community needs and building pathways of hope.
Job Description
Behind Every Door is seeking a friendly, organized, and service-oriented Front Desk
Receptionist to be the first point of contact for our Cedar Crest Community Center. This role is crucial in creating a welcoming environment for all visitors, community members, and partners. The ideal candidate will be skilled in customer service, administrative support, and community engagement, ensuring smooth daily operations at the front desk.
Key Responsibilities
● Guest Reception & Hospitality: Warmly welcome all visitors, members, and partners,
creating a positive and inviting atmosphere. Provide directions and information about the
center’s programs and services.
● Tour Coordination: Organize and conduct engaging tours of the community center for
potential members, partners, and guests, showcasing the facility’s features and
programs.
● Membership Support: Assist community members with the registration process,
including signing up for memberships, programs, and events. Maintain accurate
membership records and provide support with updates or inquiries.
● Administrative Tasks: Manage phone calls, emails, and in-person inquiries
professionally. Handle mail, deliveries, and maintain an organized front desk area.
● Scheduling & Room Coordination: Coordinate meeting spaces, including the Board
Room, ensuring proper setup for events, meetings, and activities.
● Data Entry & Reporting: Track visitor attendance and other operational relevant data to
support reporting and compliance requirements.
● Community Engagement: Serve as a point of contact for community members seeking
resources or information. Provide referrals to appropriate staff or programs within the
center.
● Security Awareness: Collaborate with the security team to maintain a safe
environment, reporting any concerns promptly.
● General Office Support: Provide administrative assistance to the operations team as
needed, supporting special projects and community events.
● Assume other duties as assigned
Qualifications
● High school diploma or equivalent; additional education or training in customer service is
a plus.
● 3+ years of experience in customer service, hospitality, or administrative support roles.
● Excellent communication and interpersonal skills with a warm, approachable demeanor.
● Strong organizational and multitasking abilities.
● Proficiency in Microsoft Office Suite and basic office equipment; familiarity with Slack is a
plus.
● Ability to handle confidential information with discretion.
● Experience working in diverse communities is highly valued.
Key Qualities
● Customer Service Excellence
● Effective Communication
● Organization and Attention to Detail
● Problem Solving
● Team Player
● Displays a can-do attitude, optimism, and resilience in all situations.
● Exceptional at spotting and seizing opportunities for program growth and partnership.
● Skilled in collaboration and conflict resolution, making high-quality decisions even in
uncertainty.
● Attentively listens, communicates effectively, and adjusts messaging to diverse
audiences.
● Fosters trust and relationships with community members, staff, and stakeholders.
● Balances professionalism with a faith-driven purpose, using Customer Service
Excellence as a bridge to build meaningful connections.
Work Environment and Physical Demands
This position requires regular on-site work at the Cedar Crest Community Center, with
occasional evening and weekend hours for operational activities and community events. In
addition, you may be required to assume other duties as assigned.
Behind Every Door is an Equal Opportunity Employer. We celebrate diversity and are
committed to creating an inclusive environment for all employees.
Why Join Us?
At Behind Every Door, we’re more than just an organization, we’re a community dedicated to creating pathways of hope and fostering environments where people can thrive. Our mission is rooted in love, service, and the belief that every person deserves the opportunity to live in the fullness of who God created them to be. When you join our team, you become part of a dynamic group that values connection, purpose, and impact. Together, we’re not just meeting needs; we’re building relationships, transforming neighborhoods, and making a lasting difference, one life at a time.
To Apply
Please submit your resume and cover letter to [email protected].
As part of the application process, each applicant is required to complete the Clifton Strengths Assessment (Top 5 results). Please note that obtaining your Clifton Strengths Finder results will be at your own expense, as reimbursement is not provided.
While this requirement is necessary for candidates moving to the next stage, it remains optional based on your decision to continue in the process. If you have results from within the last three years at the time you submit your application, you are welcome to submit them instead of retaking the assessment.
Pay: $15.00 - $20.00 per hour
Work Location: In person
