JOB
Summary
The Valley County Sheriff’s Office is seeking a disciplined and proactive professional to serve as
Communications Lead. This position is vital to the safety of our residents and first responders, acting as the primary link between the public and emergency services. The Lead ensures that every call is received, dispatched, and processed with the highest degree of accuracy and speed, operating with the latitude to exercise independent judgment and initiative within established County policies.
This is a full-time position with full employee benefits. EXAMPLE OF DUTIES
Typical Duties & Responsibilities
The Communications Lead plays a dual role as both an expert operator and a team mentor. A significant portion of this position involves assisting in the supervision and training of Communications Center employees. The Lead is responsible for maintaining comprehensive training records and keeping the department’s training manual current. By performing quality assurance on medical protocols and compiling critical audio records from radio and telephone traffic, the Lead ensures that the department’s high standards for service are consistently met and documented.
Operational Excellence
In the dispatch center, the Lead is the "calm in the storm." They are responsible for:
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Emergency Response: Receiving, evaluating, and prioritizing requests for service. The Lead interviews callers to determine the nature of emergencies, provides life-saving medical instructions before responders arrive, and maintains contact during evolving situations.
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Technical Dispatch: Utilizing Computer-Aided Dispatch (CAD) systems and Mobile Data Terminals (MDT) to monitor field units and dispatch the appropriate personnel and equipment based on vocal stress, phrasing, and cooperation levels of the caller.
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Information Management: Managing sensitive data, including entering and maintaining warrant statuses, protection orders, and updating telephone and computer databases to ensure field units have the most accurate information available.
Administrative Stewardship
Beyond the headset, the Communications Lead serves as an essential administrative coordinator. This individual performs time management and scheduling functions to ensure the center is always at peak readiness. They maintain accurate logs of all activities and reports, perform general clerical duties, and ensure that their immediate supervisor is kept fully informed of all work progress and project priorities.
To view the official Valley County job description for this position, click here: Communications Lead SUPPLEMENTAL INFORMATION
Benefits
As a way of assisting our employees to live healthier, happier, and less worrisome lives, Valley County offers the best benefit package of any employer in the county.
Our benefits include:
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Retirement Membership in PERSI
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Medical Insurance
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Dental Insurance
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Vision Insurance
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Prescription Drug Insurance
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Personal Leave (176 hours per year to start)
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Holiday Leave (11 days per year)
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Bereavement Leave
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Life Insurance
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Employee Assistance Program
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Flexible Spending Account
And don’t forget about these benefits:
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A Positive Work/Life Balance
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Job Stability & Satisfaction
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Career Advancement
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A Casual Work Environment
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Physically Relaxed
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Mentally Stimulating
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A Chance to Make a Difference!
Hiring is done without regard to race, religion, color, national origin, gender, age, disability, sexual orientation, marital status, gender identity and expression, pregnancy, or genetics. In addition, preference may be given to veterans who qualify under state and federal laws and regulations.