The Practice Manager is a member of the Patient Centered Medical Home multidisciplinary team and ensures appropriate patient flow and addresses any issues relating to patient care, as well as coordinates all administrative, managerial clinical and clerical functions required for the operation of the health center.
Essential Functions
Patient Care & Clinical Operations
-
Responsible for ensuring high quality patient care is provided.
-
Coordinates facility building needs by acting as the primary contact for the center and interacting with Facility Technician and external vendors.
- Maintains confidentiality per HIPAA guidelines in regard to patient information.
-
Makes recommendations to increase efficiency, decrease costs, or improve daily operations.
-
Develop and implement a cost effective and efficient, internal operations system to handle patient volume and required documentation for regulatory agencies.
-
Maintains an environment that complies with OSHA regulations and employee safety.
-
Handles patient complaints and reviews quality assurance information relating to practice and patient care issues.
-
Resolves any operation or issues that may arise.
-
Monitors patient volumes, quality of care, and performance of staff to identify areas for improvement.
-
Maintains clinical provider appointment schedules that effectively utilize personnel, space, and equipment.
-
Oversees all clinic facilities and equipment management which includes maintaining a clean safe environment for clinical inspections by regulatory agencies.
-
Manages and coordinates the daily and monthly clinical scheduling templates for each provider.
-
Responsible for ensuring adherence to Vaccine for Children rules and regulations for providers.
-
Competent with all aspects of providing patient care at a minimum of a Medical Assistant level.
- Other duties as assigned.
Financial & Personnel Management
-
Responsible for the economical and efficient performance of the practice.
-
Manages the daily business operations including purchasing and maintaining appropriate inventory levels.
- Maintains the employee and patient incident report files.
-
Ensures that personnel are appropriately trained for the job duties they are assigned.
-
Manages Human Resource functions for the clinic under the direction of the Director of Operations and the HR Department with regards to recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
-
Ensures accurate submission of time and leave requests and verifies employee timecard is accurate and approved on time for payroll processing.
- Other duties as assigned.
Certification/Skills:
Proficient with Microsoft Office and EHR systems, preferably EPIC.
Excellent written and verbal communication skills.
Minimum Education:
Bachelor’s degree or experience in lieu of education.
