Job Summary
Excel Pool Service, Pool Town's Authorized Service Center, is currently in search of a full-time/Seasonal customer service coordinator to join its call center team.
The customer service coordinator is responsible for delivering top-class customer support and providing a smooth and pleasant experience to our valued customers.
Responsibilities
- Answers heavy volume of phone calls, voicemails, and emails.
- Schedules and confirms technicians' appointments.
- Organize scheduling workflow by routing daily service schedules.
- Problem solving and maintaining customer confidence
- Manage incoming customer payments via check, and credit card.
- Oversee Accounts Receivable and ensure timely processing of customer invoices.
- Follow up with clients on billing inquiries and resolve any account discrepancies.
- Maintain accurate financial logs and update account statuses in the system
Skills:
- Previous experience in an in-ground pool service call center is a plus, but not required We’re happy to train the right candidate!
- Knowledge of MS Word, MS Excel, QuickBooks, Google Sheets, and Google Mail.
- Problem-solving and verbal communication.
- Attentiveness, patience, and being proactive when dealing with customers.
- Good work attendance.
- Knowledge of NJ map for scheduling purposes.
- Time management and organizational skills.
- Being able to focus in order to be thorough with attention to detail.
- Work well alone and as part of the team.
- Accurate documentation skills.
- Work well under pressure.
- Must have your own reliable transportation.
Compensation: Salary commensurate with experience and qualifications.
Job Type: Full-time / Seasonal Note: There will be a break in the winter months
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- Have you ever worked in the swimming pool service industry? If so, how many years experience do you have?
- Have you ever worked in any service-related business?
Work Location: In person
