This position is Friday, Saturday and Sunday
POSITION SUMMARY:
The Visitor Experience Associate is responsible (as one of a team) for welcoming visitors at the Museum’s front desk, selling tickets and memberships, answering telephone inquiries, and delivering excellent, proactive customer service at all times. The position is part-time and requires regular weekends, holidays when the Museum is open (which includes Christmas Day), and potential evenings. Schedule/hours may be irregular from week to week, so scheduling flexibility is important.
RESPONSIBILITIES:
- Warmly welcoming all visitors to the Museum, answering questions and providing all materials and information in a friendly and efficient manner.
- Selling and scanning tickets and memberships in a computerized ticketing system, and collecting pertinent information from visitors as required.
- Answering the Museum’s main phone line, routing calls to appropriate parties as needed, and providing assistance in a courteous and professional manner.
- Processing cash and other transactions, following all protocols to safeguard revenue, and reconciling personal cash drawer at close-out.
- Communicating information to other staff/departments, as necessary.
- Organizing and restocking front desk with supplies.
- Performing clerical tasks and other duties as assigned.
QUALIFICATIONS:
· Genuine interest in promoting the Museum to customers, and a commitment to our mission.
· One or more years working as a cashier/ticketing agent at an Admissions desk/box office, ideally in a museum, theater, zoo, or similar public cultural/educational institution.
· Bachelor’s degree desired.
· Excellent customer service skills (both in person and over the phone), with the ability to remain poised, professional, and polite in the face of high-volume traffic or challenging visitors.
- Dependability, professional maturity, and ability to handle sensitive and confidential information responsibly.
· Comfort interacting with a diverse visitor base (differing in age, culture, physical abilities, etc.).
- Business cash-handling experience preferred.
· Experience with point-of-sale/ticketing software preferred (familiarity with Galaxy a bonus).
· Ability to work independently or as part of a team.
· High schedule flexibility.
Job Type: Part-time
Pay: $15.00 - $18.00 per hour
Work Location: In person
