Chattanooga, TN
Job Type: Full-Time
Compensation: $85,000 - $100,000
About the Company
We are a growing HVAC service provider focused on delivering high-quality commercial service. We’re building a strong team and looking for a Service Manager to help scale operations, improve efficiency, and lead technicians to success.
Position Overview
We are seeking an experienced HVAC Lead Technician to oversee daily service operations, manage technicians, and drive performance. This is a leadership role focused on team management, scheduling, customer satisfaction, and revenue growth. This is a player/coach role.
Key ResponsibilitiesTeam Leadership
- Manage, coach, and develop a team of HVAC service technicians
- Conduct ride-alongs, performance reviews, and ongoing training
- Set expectations and hold team accountable to performance standards
Operations & Dispatch
- Oversee scheduling and dispatch to maximize efficiency and revenue
- Ensure jobs are completed on time and to company standards
- Monitor service KPIs (ticket average, close rate, callbacks, etc.)
- Manage workflow, capacity planning, and daily operations
Customer Experience
- Handle escalated service issues and ensure high customer satisfaction
- Maintain strong communication with customers and internal team
- Ensure service quality and consistency across all jobs
Business Performance
- Drive revenue growth through improved processes and technician performance
- Identify upsell opportunities (maintenance plans, system replacements)
- Collaborate with ownership on strategy, hiring, and growth initiatives
Qualifications
- 5+ years of HVAC industry experience commercial, industrial experience service side strongly preferred
- 2+ years in a leadership or supervisory role
- Strong understanding of HVAC and refrigeration service operations and KPIs
- Experience with ServiceTitan, Housecall Pro, or similar software (preferred)
- Excellent leadership, communication, and problem-solving skills
- Valid driver’s license
- EPA Certification
Compensation & Benefits
- Competitive base salary + performance bonuses
- Health benefits (if applicable)
- Paid time off + holidays
- Growth opportunity into senior leadership roles
- Stable, year-round work
Why This Role
- Leadership seat with real influence on company growth
- Ability to build and shape a high-performing service team
- Strong demand and steady pipeline of work
- Supportive ownership team that values operations leadership
Pay: $85,000.00 - $100,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
