Responsibilities:
Serve as the primary point of contact for patients from intake through completion of care
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Schedule and manage patient appointments across clinic, surgery, and physical therapy departments
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Verify insurance coverage and obtain necessary authorizations
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Communicate with attorneys and other healthcare providers regarding patient cases
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Maintain accurate and timely documentation in the patient’s record
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Track case progress and ensure all necessary follow-ups are completed
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Provide exceptional customer service and support to patients and their families
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Qualifications:
Previous experience in a medical office or healthcare setting preferred
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Knowledge of insurance verification and authorization processes
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Strong communication and organizational skills
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Ability to multitask and manage cases efficiently
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- Proficiency with medical office software and electronic health records
