CUSTOMER SERVICE REPRESENTATIVE
Springvale, ME – Full Time
About our energy
Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.
Why choose Eastern?
- Extensive benefits including 100% paid insurance options
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Matched 401(k) options
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Employee & family fuel discounts for your home
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State of the art Training Center
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3.5 Weeks paid time off + 7 paid holidays
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Veteran’s Day paid holiday for active military and veterans
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Opportunity for growth
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Complimentary coffee, snacks, and Thanksgiving turkey
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Shortened summer hours – full pay, shorter days
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Wellness reimbursement (gym, exercise classes, and more)
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Tuition reimbursement
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Additional voluntary benefits
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Pet insurance
About this opportunity
This position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.
The anticipated pay range for this position is $21.50-$24.00 per hour.
What your role will look like
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Accurately and appropriately manage and respond to customer questions, concerns and inquiries
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Take incoming calls from Technicians/Delivery Drivers and provide servicing and dispatch support
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Timely and accurate managing of the service and delivery call scheduling and dispatching.
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Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction
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Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts
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Filing of customer documentation in appropriate folders
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Other duties as assigned
What you’ll bring to this role
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Education: Minimum of high school diploma or GED equivalent
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Experience operating a multi-line/function phone system
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Must possess general knowledge of applicable codes to assist technicians
Apply now to heat up your career at Eastern!
Eastern uses certain electronic systems and technologies [relating to the monitoring of its company-owned equipment, devices, network infrastructure, and applications] which may technically qualify as “Employer surveillance” under Maine law.
