Summary:
Pfannenberg is currently seeking an Application Engineer to understand customer needs and recommend tailored solutions while supporting all phases of the sales process in close collaboration with sales, engineering, and operations to ensure complete customer satisfaction. This role requires the ability to translate complex technologies into clear, easy-to-understand communication for non-technical audiences, while confidently engaging in detailed technical discussions with engineers at all levels. The Application Engineer will document and share unique application success stories for training and marketing purposes to help generate new business opportunities. Acting as the voice of the customer, this individual will play a key role in enhancing the overall customer experience and driving continuous improvement. Working closely with Product Management, the Application Engineer will lead and contribute to cross-functional initiatives that support business growth, leveraging an engineering background to make impactful individual contributions while providing leadership through influence to ensure project success.
Responsibilities
· Provide recommendations and technical guidance to customers, channel partners, and the sales team on application-related matters.
· Maintain strong product expertise and in-depth knowledge to effectively support the commercial team and customers.
· Develop and deliver technical training programs for sales partners, channel partners, and end users.
· Participate in the development and maintenance of technical content for the company website.
· Lead competitive benchmarking initiatives, including product testing and thorough documentation of results.
· Represent the company in trade organizations and industry associations, staying current on market trends and developments.
· Author technical articles and white papers on relevant subjects to contribute to the industry and differentiate Pfannenberg.
· Prepare comprehensive technical proposals, including system design for thermal management and signalling solutions (e.g., process chillers, heat exchangers, cooling units, sounder).
· Coordinate activities with internal teams, vendors, external consultants, and customers to ensure successful project execution.
· Partner with engineering and cross-functional teams on product development, customer feedback, testing, and cost considerations aligned with sales potential.
· As needed, assume project management responsibilities to plan, scope, and oversee local and global projects, ensuring completion on time and within budget.
Qualification
· Associate degree in Engineering or equivalent experience/knowledge
· 2+ years’ experience in technical support or sales role, and project management familiarity is a plus
· Experience with industrial refrigeration, fluid cooling systems and/or logic controls (PLC) is a plus
· Computer Skills: MS Office. Navision, Salesforce, SAP and LabVIEW are a plus
Company Info
Pfannenberg is a leader in enclosure thermal management, liquid cooling, and audio & visual signaling technologies. We are a global company with headquarters in Hamburg, Germany and offices around the world. Our USA office located in Lancaster, NY manufactures and services customer in the North America region. Our priority is customer experience and innovation we can bring to the industry. This has helped us to be one of the fastest growing companies in the region. We are always looking for talent to join our ever-growing family.
Job Type: Full-time
Pay: $55,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Compensation Package:
Work Location: In person
