Equipment Management Service and Repair – EMSAR, headquartered in Wilmington, Ohio, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare industry. EMSAR’s portfolio of services includes:
- On-site technical field support, including maintenance & repair
- FDA field change orders (“recalls”)
- Installation
- FDA compliance and validation
- Training and education
GENERAL DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY
This intermediate-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; laboratory instrumentation, medical testing devices and kiosk equipment. This role will perform software upgrades and warrant repairs on patient monitors and ventilators. We supply tools, and paid training. Will require 50%-75% travel which is company paid.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions:
- Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
- Provide intermediate level of engineer support and service work.
- 25% of daily duties include managing/completing assigned work orders in Emsar's Computerized Management System platform, Servicemax.
- Performs additional duties as needed and/or assigned by supervisor/manager
- Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
- Works regularly with the appropriate dispatcher for work assignments.
- May operate onsite to dedicated client facility.
DISCUSSION OF PERSONAL CHARACTERISTICS AND “FIT”
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
- Relies on instructions and pre-established guidelines to perform the functions of the job. Technical skills: Limited field service and/or technical experience.
- Intermediate level technical skills.
- Oral/Written communication: Excellent verbal and written communication skills.
- Interpersonal skills: Effective communication that results in positive internal/external relationships. Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently.
- Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.
- Works independently with some direct supervision.
Minimum Education and Experience:
- High School diploma or equivalent
- 2-4 years’ technical experience
- Valid driver license and liability insurance
- Ability to drive personal, fleet and/or rental vehicles
- Or
- Associates degree or higher and/or Trade school degree and
- 1+ years technical experience (internship, externship, apprentice is acceptable)
- Valid driver license and liability insurance
- Ability to drive personal, fleet and/or rental vehicles
WORK ENVIRONMENT AND PHYSICAL DEMANDS
- Extensive periods of sitting at a computer terminal documenting services Extensive periods of standing and walking while performing services.
- Frequent bending, squatting and stair climbing.
- Use of both hands without restriction and manipulate small hand tools. Ability to lift up to 50 pounds and move up to 125 pounds without assistance.
- Regional day and overnight travel required
Pay: $27.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
