Under the direction of the Clinic Manager, the position of Front Office Associate plays a crucial role by serving as the first point of contact for patients and visitors by managing the front desk and related activities ensuring a positive experience for patients from the initial contact with the facility until the patient complete their services.
- Scheduling Appointments:
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Coordinate and schedule patient appointments, either in person, over the phone, or through electronic systems
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Arrange appointments for new and returning patients, ensuring proper allocation of time and resources through the scheduling processes
- Greeting and Check-In:
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Welcome patients and visitors as the first point of contact using appropriate organizational techniques and high level of customer service (e.g., AIDET)
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Check patients in for appointments either in person or through electronic systems
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Verify their personal information, such as but not limited to address and phone number, and update any necessary records
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Provide necessary forms or paperwork for completion – either hard copy or electronic
- Patient Registration and Financial Information:
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Ensure patient’s registration is current (signed within the last two years) and update if necessary
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Obtain and record necessary insurance information accurately
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Verify patients' insurance coverage, including eligibility, and pre- authorization requirements
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Verify, engage, and collect co-payments, deductibles, past balances due from patients for healthcare services
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Prepare accurate daily point of service collection reports and maintain accurate cash drawer
promptly to inquiries and concerns. Handles challenging situations with tact and diplomacy, ensuring timely resolution of problems and fostering positive patient/customer experiences
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Gratitude - Displays a positive and appreciative mindset and supports happiness and well-being in self and others.
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Collaborative Team - Demonstrates flexibility, enthusiasm, and willingness to cooperate while working with others in an inter-professional team to support organizational activities. Identifies and supports opportunities for professional development of team members.
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Quality Improvement - Collaborates with team to drive continuous improvement initiatives to enhance quality standards, processes, and outcomes.
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Accountability - Ensures consistent adherence to regulatory guidelines and HealthPoint policies and procedures. Takes accountability for mistakes and errors.
GENERAL PROFESSIONAL DEVELOPMENT
- Functions effectively in response to workflow or ongoing direction by supervisors and managers
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Understands and functions in a customer first service capacity
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Self-motivated
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Strong initiative- looking for ways to assist the provider without being prompted
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Knowledge of maintaining information in an EHR (Electronic Health Record)
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Ability to multi-task and work cooperatively with others
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Possesses a basic level of computational and computer skills and mathematical knowledge typically acquired through completion of a high school program or General Educational Development (GED) certificate.
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Must possess a high school diploma or General Educational Development (GED) certificate.
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Required: 1-3 months of related experience
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Preferred: 3-6 months of related experience
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Required: Valid state Driver’s License
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Preferred: Automobile insurance with reliable transportation
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Demonstrates necessary proficiency with healthcare electronic clinical systems, including EHR and scheduling systems, in use at the health center.
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Basic typing skills
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General knowledge of Microsoft Office suite and other general office software
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Proficient with typical office equipment: Computer, Copier, telephone, Fax, credit
