Job Overview
Courtesy City Care, which provides compassionate, non-medical support in Willoughby and across Northeast Ohio is seeking a dynamic and organized Home Care Agency Scheduler/Office Coordinator to manage caregiver scheduling, support client and caregiver communication, and provide administrative and office support to ensure smooth daily agency operations.
The ideal candidate will possess a strong background in in home care and/or office management, and will have be comfortable using various technologies and answering the phone. If you thrive in a fast-paced environment, are passionate about improving clients' lives through effective management, this opportunity is perfect for you!
Duties
● Manage and maintain the caregiver and client visit schedule
● Communicate schedule changes to clients and caregivers
● Support intake coordination and new client onboarding
● Maintain organized client and personnel document files
● Support billing coordination and invoice preparation
● Provide phone and office coverage during business hours
● Coordinate after-hours on-call coverage assignments
Skills and Qualifications
- High school diploma required
- Supervisory experience preferred with proven ability to manage teams effectively within a home care setting
- Administrative office experience preferred
- Knowledge of healthcare regulation policies including HIPAA compliance preferred
- Experience with medical billing preferred
- Excellent communication and customer service skills
- Proficiency in Microsoft Office Suite and AxisCare software for documentation, reporting, and communication purposes
Pay: $18.00 - $24.00 per hour
Work Location: In person
