Title: GENERAL MANAGER
Reports to: Area Manager
Job Summary: Manages all functions of a Jimmy John’s restaurant to ensure customer service and high quality products are delivered to ensure restaurant profitability. Responsible for the successful execution of fast, accurate, sandwiches and world-class customer service while maintaining a clean, organized shift.
Duties and Responsible:
· Perform all duties of In-shoppers and drivers
· Manages a staff of approximately 3 to 20 employees. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees based on performance
· Hires and trains new employees with Observation Checklist & Fast Track
· Develops employees into managers for those that are interested
· Provides on-the-job training for new employees
· Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft
· Assists in the supervision of the preparation, sales and service of food
· Forecasts food items. Estimates what amount of food item will be consumed per shift
· Supervises food preparation and service operations while on duty. Assists in-shoppers during rush periods to ensure the maintenance of restaurant efficiency
· Assists in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness
· Ensure that every customer receives world-class customer service
· Route deliveries and serve drivers to maximize delivery business and speed
· Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production)
· Completes Opening and Closing Procedures
· Executes systems and procedures with 100% integrity and completeness
· Completes daily and weekly paperwork
· Responsible for 100% of the cash drawers at all times during the shift
· Receives and stores product
· Audits previous shift’s systems and procedures for 100% integrity and completeness
· Completes preventative maintenance and upkeep on store’s equipment and supplies
· Performs other related duties as required
· Conducts weekly manager’s meeting
· Responsible for bi-weekly supply orders
· Participates in both planned and surprise business coach audit through preparation and planning
Knowledge, Skills, and Abilities:
· Must be able to read and write and communicate in English
· Position requires bending, reaching, stooping, climbing, repetitive motions, cognitive skills, standing and moving about the unit
· Must have the stamina to work a minimum of 40-50 hours a week
Special Requirements:
· Willing to work overtime, holidays, weekends as business dictates within the confines of the law
· Ability to establish priorities, work independently, and proceed with objectives with minimal supervision
· Ability to handle and resolve customer threats and issues
· Ability to handle and resolve employee issues
· Skills to uses a personal computer and various software packages (Word/Excel)
Ability to handle stress and high-volume operations
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
Shift:
Work Location: In person
