Job Overview
We are a growing appliance repair company serving residential customers with fast, reliable service for refrigerators, washers, dryers, ovens, dishwashers, garbage disposals and microwaves. We are looking for a dependable, organized, and customer-focused Dispatcher / Customer Service Representative to help manage incoming calls, schedule appointments, and support daily operations. Similar dispatcher roles in appliance repair commonly include coordinating technician schedules, handling customer communication, and managing service calls.
Responsibilities
- Answer incoming customer calls and text messages
- Schedule appliance repair appointments
- Dispatch technicians based on availability and location
- Collect customer information and appliance details
- Confirm appointments and follow up with customers
- Update job notes and customer records
- Handle reschedules, cancellations, and urgent service requests
- Answer reviews from our customers
- Make invoices for service call
Requirements
- Customer service or dispatch experience
- Strong phone communication skills
- Good organization and multitasking ability
- Comfortable using computers, calendars, and scheduling software
- Ability to work independently
Ideal Candidate
- Friendly and professional
- Reliable and punctual
- Calm under pressure
- Comfortable speaking with upset customers
- Able to keep technicians and customer organized throughout the day
Join us in delivering outstanding customer support while working in a vibrant office environment! You will be the first point of contact for customers calling Able Appliance Repair. We thrive to keep daily operations running smoothly.
Pay: From $17.00 per hour
Work Location: In person
