JOB TITLE: MAINTENANCE SUPERVISOR
REPORTS TO: Community Manager
SUPERVISES: All Service Team Members (Maintenance Technician)
GENERAL DUTIES:
1. To provide prompt, professional and courteous service of all resident service requests.
2. To maintain all physical aspects of the community in accordance with the goals and objectives outlined in the approved Business Plan.
3. Supervise the maintenance staff to ensure that work is performed according to company policies and procedures.
4. Communicate company philosophy, standards and expectations to company associates.
5. To continually inform company members of changes to policies, procedures, codes and guidelines and provide guidance on implementing the changes
PRIMARY RESPONSIBILITIES:
1. Establish on-call schedules for maintenance staff giving consideration to holidays, weekends, and vacation schedules. Rotate on-call responsibilities with the maintenance staff.
2. Approve vacation/personal time off request (in coordination with Community Manager)
3. Keep the Community Manager informed of the status of all maintenance problems and offer solutions. Meet daily to discuss progress or complications regarding maintenance activities.
4. Maintain accurate and adequate inventory in shop tools and supplies. Make recommendations to the Community Manager as to needed supplies, equipment.
5. Schedule, inspect and approve all contract work to ensure compliance with company policy. Assure all contractor’s insurance is in accordance with company policy and that the three bid process was used.
6. Ensure compliance with the approved budget when making purchases and/or obtaining bids.
7. Ensure that all service requests and completed promptly and efficiently. Monitor types and frequency of service requests.
8. Walk the property daily noting any needed repairs.
9. Become familiar with and adhere to all federal, state, and local laws and regulations as well as company policies and procedures and ensure all maintenance staff are in compliance.
10. Maintain a clean, orderly and secure maintenance shop according to company policy.
11. Establish and follow a preventative maintenance schedule.
12. Perform other duties as outlined by the Community Manager and/or Regional Manager and President of Operations.
13. Assist in the development and provide training, leadership, guidance and positive reinforcement for the maintenance staff.
14. Conduct on-site meetings and training as needed.
15. Participate in the new hire interview process of maintenance staff.
16. Assist in the evaluation process of maintenance staff.
17. Complete training requirements according to the Maintenance Supervisor curriculum as outlined on company University.
QUALIFICATIONS:
A. EDUCATION
Minimum of a high school diploma. Vocational/technical school and/or college considered a plus.
B. SPECIAL SKILLS REQUIRED
- Good communication skills/reading skills
- Organizational skills
- Leadership skills
- Strong customer service/satisfaction philosophy
- Excellent curb appeal/product readiness standards
C. KNOWLEDGE
- Electrical
- Plumbing
- Heating, HVAC
- Appliance Repair
- Carpentry
- Lock Keying
- Swimming Pool and Spa Management
- Budget Control and Projection
- Interview & Hiring
- Inventory Control/Purchasing
- Preventative Maintenance Control
- Renovations
- Guidelines with OSHA, EPA, NIOSH, DOT
- Develop Job Safety and Health Standards
- PPE - Personal Protective Equipment Programs
D. REQUIREMENTS
- Ability to read and write the English language in order to communicate with customers and process company paperwork
- Ability to supervise, motivate and teach associates
- Capability to work in inclement weather
- Wear back brace, photo I.D. and company attire
- Ability to display balance/equilibrium at heights above five (5) feet
- Ability to lift 51 pounds
- Dexterity to operate mechanical equipment
- Own required tools
- Own reliable transportation and valid Driver’s License
- Carry radio on-site at all times
- Must maintain a personal cell phone
- OSHA - Occupational Safety and Health Standards
- EPA - Environmental Protection Agency to include Recycle, Reclaim & Recovery
- NIOSH - National Institute for Occupational Safety and Health
- DOT - Department of Transportation
- MSDS - Material Safety Data Sheets
Ability to perform “on-call” requirements:
- Must be in-town and available during scheduled “on-call” days
- Wear company apparel along with picture ID
- EPA certification will be necessary for HVAC service calls
- Non-intoxicated
E. EXPERIENCE
Preferably 2-3 years prior property management maintenance experience or related field. Minimum of one year supervisory experience of at least two people.
HOURS OF WORK:
A. All full-time associates are required to work a minimum of 40 hours per week. Maintenance Supervisors are also scheduled for emergency service.
B. Every company member must complete a weekly time sheet or on-line time clock system. It is the responsibility of the Maintenance Supervisor to see that this policy is enforced.
C. Maintenance Supervisors are responsible to ensure that emergency response is provide 24/7/365. They provide backup emergency response even when they are not the primary “on-call” associate.
D. This position requires weekend and holiday hours, depending upon the requirements of the community. Maintenance Supervisors also provide maintenance support to other sister communities as needed.
I understand and agree to this job description. I understand that periodically I may be asked to perform duties outside of this job description, and that the company may change my responsibilities at any time.
Job Type: Full-time
Pay: $32.00 - $37.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Facilities maintenance: 3 years (Preferred)
License/Certification:
- Driver's License (Required)
- Certified Pool Operator (Required)
- EPA Universal Certification (Required)
Ability to Commute:
- Denham Springs, LA 70726 (Required)
Ability to Relocate:
- Denham Springs, LA 70726: Relocate before starting work (Required)
Work Location: In person
