******** This is Night Audit (11p-7a) position********
******** Serious Applicants with previous hotel front desk experience only******
Front Desk Associates: Previous Hotel Front desk experience Is MUST. Previous Hilton front desk is PLUS.
PRIMARY RESPONSIBILITIES:
Project a willing, urgent, “can do” attitude
Enhance Quality Assurance Standards
Support and comply with hotel policies and procedures
Be a cooperative, enthusiastic and productive “teammate”
Achieve productivity goals
Enhance the “guest experience” by making a positive contribution
Effectively communicate with supervisors and co-workers
Reliable can work all shifts needed or required.
PRIMARY DUTIES
Perform check-in and check-out of guests.
Maintain front desk records and changes of said records
Be aware of hotel occupancy and availability
Make reservations and enter in system accurately.
Handle and resolve guest complaints
Accurate data processing
Assist in the interest of providing superior guest service
Assist guests as needed
Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
Run, analyze, and follow-up on front desk reports as directed
Responsible for accurate cash control to include keeping the cash drawer at a minimum and ensuring that the shift deposits balance.
Adhere to front desk checklist
Communicate with other departments to provide superior guest service
Maintain an organized and well-kept market place/work area/environment. Responsible for taking inventory each shift
Undertake a review of end-of-day takings against logged reports
Edit all reports to ensure accuracy and full completion
Investigate any anomalies found between daily reports and takings
Assist and cover for another team members in emergency situations.
Read, write and speak English, Spanish is a PLUS.
Restocking front desk supplies. Deliver cribs, towels or other items to guest rooms as requested.
Perform light maintenance duties.
Cleaning lobby and public area as needed.
Perform other duties as assigned or directed like folding linens.
Restocking front desk supplies. Deliver cribs, roll-away bed, towels or other items to guest rooms as requested. Additional duties as assigned by management.
Job Types: Part-time
Work Remotely
Job Type: Part-time
Pay: $16.00 per hour
Benefits:
Education:
- High school or equivalent (Required)
Experience:
- Hotel Front desk: 1 year (Required)
- Hotel front desk associate: 3 years (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Glendale, AZ 85308 (Required)
Work Location: In person
