Service Lead (FOH) - Kitava (healthy fast-casual restaurant)
Summary:
Kitava is looking to add an experienced front-of-house leader to our friendly team in Oakland, CA. This important team member will be in charge of ensuring an outstanding guest experience at all times, and will report to the General Manager or Assistant General Manager.
Our goal is to nourish the world through healthy, consciously sourced meals served in a warm and welcoming environment, and we’re looking for a strong leader who is passionate about contributing to this mission!
About the role:
The Service Lead is responsible for executing an outstanding guest experience at all times, and reports directly to the General Manager. The primary responsibility of the Service Lead is to ensure all front-of-house processes and procedures are followed to ensure a consistently warm, welcoming, and stress-free experience for all guests.
The ideal fit is an experienced front-of-house leader who’s obsessed with quality service. If that sounds like you, we’d love to talk!
Job responsibilities include:
- Ensure a warm, welcoming, and stress-free experience for guests at all times
- Serve as the primary floor supervisor for FOH staff
- Ensure all staff understands and follows FOH processes, procedures, and daily checklists
- Actively contribute in all FOH roles - Lead, Cashier, Runner/Busser, Expeditor
- New hire training and ongoing education for existing staff
- Understand and ensure proper functioning of our Point-of-Sale (POS) system
- Fulfill delivery hand-offs accurately and in a timely manner
- Maintain accuracy and consistency of third-party delivery service platforms and integrations
- Assist with FOH inventory tracking, ordering, and receiving
- Assist with Catering sales management and delivery hand-offs
- Assist with marketing and social media, as time allows
- Any additional tasks required to ensure an outstanding guest experience
Required Experience:
- 1+ years working in a Lead or Supervisor position in a hospitality business
- 2+ years in a customer-facing service industry position
- Previously held the position of Lead Server, Supervisor, Floor Manager, Service Lead, or other significant service leadership role
- Has actively supervised a team in a service environment
- Comfortable using Google Docs and other digital software products
Preferred:
- Fast-casual restaurant experience
- Familiarity with restrictive diets (i.e. gluten-free, paleo, vegan, keto, etc.)
- Experience using restaurant point-of-sale (POS) software (i.e. Toast POS)
- Has implemented systems for employee onboarding, training, inventory tracking, and ordering
- Experience selling and serving alcoholic beverages (wine and beer)
- Certified ServSafe Food Handler
Benefits:
- Kaiser Healthcare Plan (opt-in)
- Commuter Benefit
- Retirement Plan Benefit
- Kitava Swag
- Free Kitava Meals
Compensation:
- Hourly position, $20-26/hr range (based on experience) + Tips
About Kitava
Kitava is a fast-casual restaurant built for health-conscious eaters from the ground up. We specialize in comforting classics with a healthy twist, with a globally-inspired menu featuring 100% gluten-free, paleo, and veggie-centric meals with a heavy emphasis on health-promoting ingredients everyone can enjoy. We believe in serving consciously-sourced food that tastes great and is good for our health.
Why do we care?
Whether someone is vegan, paleo, gluten-free, or simply health-conscious, finding exciting food that fits their lifestyle and food values can be a challenge. That’s why our menu features comforting dishes that are also health-promoting, like our Crispy Chicken (made with cassava flour breading and cooked in sustainably sourced oil) and Fried Plantains (cooked in organic, sustainably sourced palm oil.)
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
- Employee discount
- Health insurance
Shift:
- Evening shift
- Morning shift
Experience:
- Leadership: 1 year (Required)
Ability to Commute:
- Oakland, CA 94609 (Required)
Work Location: In person
