BUILD RELATIONSHIPS. SOLVE PROBLEMS. OWN YOUR RESULTS.
If you enjoy working with people, solving problems and hitting goals—and don't want to spend every day sitting behind a desk—this may be a great fit.
As an Account Manager at Premier Rental-Purchase, you'll manage a portfolio of customer rental accounts and build relationships with the people behind them. You'll help customers keep their accounts on track, follow up when payments become past due, work through problems, complete field visits and assist with deliveries or merchandise pickups when needed.
This is a hands-on customer account position—not a traditional office Account Manager role. You'll communicate with customers by phone, text and in person and split your time between working in the store and working in the field.
Within your first 90 days, our goal is for you to understand our rental program, know your customer accounts, confidently manage your route and understand how your work directly contributes to customer retention and store growth.
PAY & SCHEDULE
Starting Pay: $15.00 per hour + performance bonuses and incentives
Pay Schedule: Paid weekly
Schedule: Full-time, Monday, Tuesday, Wednesday, Friday and Saturday
Regular Days Off: Thursday and Sunday
WHAT YOU'LL DOManage Your Customer Accounts
● Manage an assigned portfolio of rental customer accounts.
● Build strong, professional relationships with customers.
● Monitor account status and identify accounts requiring follow-up.
● Maintain accurate notes, payment commitments and customer information.
● Prioritize accounts and plan daily follow-up activity.
● Communicate with customers by phone, text and in person.
Help Customers Get Back on Track
● Contact customers when payments become past due.
● Ask questions, understand the situation and work toward realistic solutions.
● Establish payment arrangements when appropriate and follow up on commitments.
● Handle difficult conversations professionally while maintaining positive customer relationships.
● Complete field visits when accounts cannot be resolved by phone or text.
● Balance customer service with the responsibility of keeping accounts current and protecting company merchandise.
Protect Company Merchandise
● Assist with merchandise pickups, exchanges and recoveries when necessary.
● Help ensure company merchandise is handled and transported safely.
● Assist with deliveries and service calls as needed.
● Maintain accurate records related to customer accounts, payments and merchandise.
Help the Store Grow
● Provide excellent service that encourages customers to continue doing business with Premier.
● Identify opportunities to help existing customers with additional product needs.
● Work with the sales, delivery and management teams to achieve store goals.
● Represent Premier professionally in the store, on the phone and throughout the community.
REQUIRED QUALIFICATIONS
Applicants must:
● Be at least 21 years of age.
● Have a high school diploma or equivalent.
● Have a valid driver's license.
● Have an acceptable driving record with no major traffic violations.
● Successfully pass a motor vehicle record check.
● Successfully pass a background check.
● Have reliable attendance and punctuality.
● Have strong verbal communication and interpersonal skills.
● Be comfortable having difficult or sensitive conversations with customers.
● Be able to stay organized and manage multiple customer accounts.
● Be comfortable using computers, smartphones, text messaging and customer account software.
● Be able to work independently and as part of a team.
● Be able to safely assist with moving merchandise and use appropriate moving equipment when needed.
EXPERIENCE
Previous experience in customer service, retail, sales, collections, hospitality, account management, route service or another customer-facing position is helpful but not required.
We are willing to train the right person who has strong communication skills, a good work ethic, dependability and a willingness to learn.
WHY PREMIER?
Premier Rental-Purchase is a locally operated, family-owned business that has served the Altoona area for more than 20 years.
We're looking for more than someone to fill a position. We're looking for a dependable team member who wants to learn the business, take ownership of their responsibilities and have opportunities to grow.
Benefits & Perks
● $15.00-$17.00/hour starting pay
● Paid weekly
● Performance bonuses and incentives
● Attendance bonus program – earn $50 per month for perfect attendance, plus an additional $100 after three consecutive months of perfect attendance.
● Medical insurance – company pays 75% of the employee premium with two plan options available.
● Dental and vision insurance
● Company-paid life insurance – $50,000 in coverage with additional coverage options available.
● Company-paid short-term disability insurance
● 401(k) with company match – eligible after 90 days with up to a 4% company match.
● Cellphone reimbursement – $20 per month.
● Paid vacation – 1 week after 1 year, 2 weeks after 2 years and 3 weeks after 5 years.
● Employee purchase program after 6 months.
● Cash contests and additional earning opportunities throughout the year.
● Advancement opportunities into Assistant Store Manager, Store Manager and other leadership positions.
● Thursday and Sunday off
● A locally operated team where your individual contribution matters.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Vision insurance
Application Question(s):
- Background check is required. Can we do a background check?
Education:
- High school or equivalent (Required)
License/Certification:
- PA License with clean driving record (Required)
Work Location: In person
