Serves as a direct customer representative of OIT to faculty, staff and students. Responds to requests for technical assistance via phone, email, or on-site. Provides technical support for a wide variety of hardware, operating systems, software, audio and video, mobile and smart devices. Leads special projects and/or supervises personnel for a project. Creates documentation and training, and mentors other team members and users. Requires minimal work quality review and oversight.
Hiring for multiple positions.
Required Qualifications
Education: Associate’s degree
Experience: Associates degree plus three years of relevant desktop experience, or, at least five years of relevant desktop experience with HS diploma.
Knowledge, Skills, Abilities:
Broad technical knowledge of wide variety of computer hardware, operating systems, networking, software applications, and peripherals
Ability to rapidly triage problems and respond with appropriate solutions, modifying processes as required
Ability to assess & learn new technologies and apply them appropriately
Ability to work as a project leader, as a team member or as an individual
Ability to thoroughly document resolution to technical issues.
Excellent customer services skills and ability to communicate technical information
Strong organizational skills
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
Preferred Qualifications
Education: Bachelor's degree
Experience: 5 Years of relevant experience
Knowledge, Skills, Abilities:
Work Location
Compensation and Benefits
Application Instructions
To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted on or before July 2 nd 2026:
About The Division
The Office of Innovative Technologies (OIT) seeks to support the university’s mission by providing customer driven IT services in a consistent and credible manner.
