Our expanding Wixom, Michigan team is looking for a dedicated and technically proficient Field Service Technician. You will be tasked with the installation, upkeep, and repair of industrial production machinery directly at client sites. This position is a perfect fit for a self-motivated professional who thrives on resolving complex technical problems and providing exceptional service.
You will be responsible for supporting an array of industrial tools, such as milling, gear cutting, boring, grinding, and CNC-managed systems. Your contributions will be vital in ensuring our clients achieve peak equipment efficiency and reduced operational downtime.
Primary Duties-
Handle the installation, commissioning, and initial testing of industrial manufacturing systems.
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Ensure new equipment is properly aligned, configured, and validated for optimal performance.
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Identify and resolve malfunctions across mechanical, electrical, hydraulic, pneumatic, CNC, and PLC systems.
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Carry out regular maintenance checks to help extend the lifespan of client machinery.
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Execute urgent repairs and full overhauls to help restore production capabilities for our clients.
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Implement necessary system modifications, upgrades, and CNC retrofits.
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Maintain thorough and precise records of all service visits and maintenance tasks.
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Educate customer staff on equipment operation to improve their internal technical proficiency.
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Engage with clients in a professional manner to address their needs and provide lasting solutions.
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Partner with our internal engineering and technical teams to address intricate equipment failures.
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Help maintain a safe working environment for the entire team by adhering to all safety protocols.
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Keep up-to-date with technological advancements to help improve the quality of our service delivery.
Required Qualifications-
Completion of high school or equivalent; a technical degree or industry certification is a plus.
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Demonstrated background as a Maintenance Technician, Field Service Technician, or Industrial Service Engineer.
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Solid mechanical skills with a history of maintaining industrial and manufacturing hardware.
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Practical understanding of CNC controls, PLCs, hydraulics, pneumatics, and electrical systems.
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Capability to analyze and utilize electrical, mechanical, and pneumatic schematics.
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Skilled in utilizing diagnostic software and hardware to resolve technical issues.
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Strong interpersonal skills to ensure positive customer interactions.
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Independent problem-solving skills to help make informed technical decisions in the field.
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Strong organizational habits to manage time and tasks effectively.
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Possession of a valid driver's license and a clean driving history.
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Flexibility to travel up to 75% of the time, including overnight stays, across the U.S. and Canada.
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Dedication to maintaining high standards of quality and safety to ensure customer satisfaction.
Desired Background-
Experience installing or servicing precision machine tools like grinders, borers, or milling machines.
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Background in supporting CNC machine programming, maintenance, or retrofitting.
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Professional history within industrial, automation, or machining environments.
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Familiarity with CNC control platforms such as Mitsubishi, Fanuc, Siemens, or Heidenhain.
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Prior experience in roles that required extensive travel of 50% or more.
