Job Overview
MUST BE WILLING TO WORK WEEKENDS. We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily hotel operations, drive revenue growth, and foster a welcoming environment for guests and staff alike. Your leadership will be instrumental in maintaining high standards of service, managing staff performance, and ensuring the smooth functioning of all hotel departments. This position offers an exciting opportunity to shape the guest journey while managing the business side of a thriving hospitality establishment.
Responsibilities
- Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and guest services to ensure seamless operations.
- Develop and implement strategies to maximize revenue through effective pricing, sales initiatives, and occupancy management.
- Oversee budgeting processes, financial reporting, and expense control to meet profitability goals.
- Maintain exceptional guest relations by addressing concerns promptly and ensuring high levels of customer satisfaction.
- Manage human resources functions such as hiring, training, performance evaluations, and staff development to build a motivated team.
- Ensure compliance with safety regulations, hotel policies, and industry standards across all departments.
- Utilize multi-line phone systems with professional phone etiquette to handle guest inquiries efficiently and courteously.
- Oversee night audit procedures to reconcile daily financial transactions accurately.
- Foster a positive work environment that promotes teamwork, leadership development, and continuous improvement.
- Implement hospitality management best practices to enhance overall guest experience and operational efficiency.
Requirements
- Proven supervising experience in the hospitality or hotel management industry with a strong leadership background.
- Extensive hotel experience with comprehensive knowledge of hotel operations including front desk management, guest services, and resort amenities.
- Exceptional customer service skills with a focus on guest relations and satisfaction.
- Strong understanding of revenue management strategies and budgeting processes to optimize profitability.
- Excellent communication skills; bilingual or multilingual abilities are highly desirable for engaging diverse guests.
- Experience with human resources functions such as hiring, training, and performance management.
- Familiarity with hotel management software systems and multi-line phone systems; proficiency in phone etiquette is essential.
- Ability to manage multiple priorities effectively in a fast-paced environment while maintaining attention to detail.
- Knowledge of night audit procedures and hospitality industry standards is preferred. Join us as our Hotel General Manager to lead with passion, inspire your team, and create memorable experiences for every guest!
Pay: $54,237.51 - $65,318.29 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
