Life as a Front Desk Agent (Part Time/Weekends):
As a Front Desk Agent, you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include:
- Greeting guests upon arrival and ensuring a smooth check-in process.
- Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
- Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
- Managing and resolving guest concerns or issues promptly and courteously.
- Coordinating with other hotel departments to ensure seamless guest experiences.
What We're Looking For:
We are seeking an individual with the following attributes:
- Communication Skills: Excellent verbal and written communication skills.
- Customer Service: A passion for delivering outstanding customer service.
- Problem Solving: Ability to handle guest issues with tact and diplomacy.
- Team Player: Collaborative mindset to work effectively with colleagues.
Additional Requirements:
- Must be able to commute.
- Availability on weekends: Saturday and Sunday and for both first and second shift possibilities.
What to Expect in Your First Few Months:
In your initial phase, you will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests.
Pay: $17.00 per hour
Benefits:
Work Location: In person
